Review Time
Don’t bother with a membership. Classes are always filled up, and you have to put your name on a waitlist. if and when they do, they will text you, which is after 10pm, for a 10:30 class the next day; I've already made plans. Very disappointed! This is for the Boynton Beach location.
Hello Lani (instructor at the Ottawa Barrhaven location) So where do I start? From the moment I entered the Pilates room to join the class, I did not feel welcome. I entered with a smile, I said Hello and all I saw was your back, you didn’t even replied back or look at me. Big lack of respect and enthusiasm. Then you started your class. You were giving instructions and it took me few seconds to understand what you were saying, you came to me, with a bad attitude and a tone I wouldn’t use on a toddler, you said put your hands there, then you rolled your eyes and continued your instructions to the group. I felt you were racist to me since I come from a different background. You were not giving that bad attitude and vibe to the rest of the class, only me. I decided to leave the class few minutes after it begun because I disliked your attitude and tone towards me. I have zero tolerance for disrespect and racism. I have been in many sports club and gym and I never felt the way I did in your class. I really felt I wasn’t welcome to the class and I know I was right and what I felt is racism. After doing some research about you, it took me few minutes to find out that I am not the only one complaining about your bad attitude. I’ve read online on different reviews that you are “the worst teacher”, you have a “bad attitude, that “you shouldn’t be allowed to teach” and the list goes on. And the list of negative comments about you will only get longer if you don’t make effort to correct your arrogance. You have no right to talk to people the way you did to me. I hope you understand the magnitude of having a bad attitude around clients and students…
Club Pilates (San Mateo location) is such a disappointment. 1) they do not answer phones or respond to emails 2) the membership does not give you access to all clubs 3) classes are cancelled frequently, or instructors are late 4) they do not take into consideration what level of fitness you are upon starting the program - they have everyone in the class on the same level, so if you are somewhat strong, there will be no be resistance & the workout is useless 5) they only offer level 1 and level 1.5 classes, which are very elementary - good if you have injuries or new to working out 6) do not expect any kind of sculpting - lots of stretching - it's almost like they do not want you to be pushed 7) you have to pay for parking 8) almost worst of all, they do not respond to any of the reviews (trust pilot, google, yelp) - ALL show poor ratings
While Pilates is a great workout, and I enjoy that part of it, the companies business tactics are sketchy. When you sign on, they never actually hand you a copy of the contract and they never give you a copy of anything that they ask you to sign. Often times their words are different from what they’re asking you to sign. They give you an online app, that has everything available to you, however, there is no way to access your contract on there. Everything is very vague. They also have a cancellation button, but once you click the cancellation button button, you have to actually go in to cancel. Then when you go to cancel, they charge you another month. This is why the cancellation button is there, to trick you.Everything they do is a scam to getting more money for free. I would definitely never do business with them, again no other gym or work out facility that I’ve been to in my 50 years. Does this kind of business.
I went to the introductory session. Instructor not very helpful as it was my very first time. She called the following day suggesting private lessons. $$$.This club was on my insurance. I also asked if a private lesson could be shared. Received a really rude message that insurance no longer covered Club Pilates and my membership was null and void. It doesn't consider everyone's level. Better be in good shape before you go. I would never recommend this place to anyone.
I had high hopes for this club, but have been very disappointed. The classes/instructors are good enough but scheduling them is a nightmare. By the time your credits refill, the classes are waitlisted - so you are never really sure if you will get in. Then this morning, I woke to a message stating my next week's class was cancelled. They said it was a software glitch in the middle of the night and they were unable to do anything about it, but I'd likely get in anyway being on the waitlist. Not good enough. Bad business practice. I'd suggest searching for a more peaceful place to spend $30/hour on a workout.
I had double hip replacement, so I felt taking pilates classes was good for me. I. Retired so I had no problem getting the morning classes I needed. Even though we were in a group setting, the instructors took time to make sure you were moving correctly. I'm sorry I had to stop. I look forward to starting again. Yes I went 3x aweek and I started seeing results after my second month. One person who started with me went 5-7 days abd I saw wonderful results with her. I would recommend club Pilates.
12/1/24 Edited: I did connect with Manager about the scheduling difficulties, and was able to get some tips and hints on why I couldn't find enough open times which is due to: on the 1st of the month, those with health insurance fitness plans all sign up, so if you sign up on the 7th of the month, it's hard to find open classes (especially the beginning Level 1). They suggested I could change my date to the 28th of the month, which I appreciated but havent done, since I discovered that my new health insurance (which only began in October) includes this Club. So-- I am happy to know the hints/tips and very happy to find out I can now take an additional 4 classes per month! Win-win!I like the gentle workout, but am not sure about the process to schedule classes. I signed up on 9/7 for 4x/month, 3 month contract, and was told there could be waitlists "but the waitlists clear quickly" and some other peppy info about cancels/admits to waitlists. Thankfully I have not had to deal with any waitlists. All my 8 classes thus far have been 100% full and pretty good. However for Nov and Dec, well, today 11/6 (which should be 30 days, Hello, that is my contract, 30 days not the calendar month, October has 31 days so 11/6 would be the day to sign up) on 11/6 I dutifully went to sign up for my November classes. I have a difficult work schedule this month. Much to my dismay they are not allowing me to sign up for my 4 classes. But already I can see where I cannot attend any Level 1 classes until 11/14 (that's 25% of the month gone). After that there are more issues between open Level 1 classes, Thanksgiving, and my work schedule. I am NOT happy. Am considering canceling my contract and that makes me sad since I felt like this was helping me, but this crazy scheduling business is driving me nuts. They should just allow people to sign up for what they need and not watch us like a hawk, preventing sign up even as I mentioned on Day 1 of the new 30 day period.
False advertising. When I joined and purchased the unlimited class membership, I was told it could be used at any Club Pilates Studios. I tried to sign up for classes at a nearby studio, about 5-7 miles away and was told that was different franchise and cannot. It's VERY difficult to get classes, you're just waitlisted or there's only easy classes, which aren't challenging nor a workout. Very disappointing for the cost.
I had a 8 classes a month subscription for 3 months and then it changed to monthly subscription. My 3 first month subscription classes was just ok because was hard to get into a class that match with my work schedule and credit classes are not rolling to the next month. Then I had a month to month subscription, I had an automatic payment. 20 days before finishing my month I wrote them to stop my automatic payment but they said I had to pay the next month because it has to be 30 days notice. I understand the 30 days notice if you have a long subscription agreement but a monthly agreement? Come on! My actual month I paid it but once finished I am not interested in another month. Anyway, I had to pay a month of classes that it was not possible for me to go and they do not do rollovers so I can use my paid classes when I can.Terrible politics!!!
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Club Pilates studios offer low-impact, full-body workouts with a variety of classes that challenge your mind as well as your body.
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