Review Time
Over one month has passed and I am still awaiting a refund that I am legally entitled to receive.
I was advised via email that my payment had been refunded; however, no funds were returned. The document provided was not a valid tax invoice, as it did not include a registered ABN, raising further concerns about the legitimacy of this business’s operations.
Following this, the company publicly responded to a prior review with false information, instructing me to contact my bank regarding a “pending transaction.” My bank has formally confirmed that no such transaction exists.
Both my bank and I have formally requested repayment of the full amount (in excess of $1,000). Despite this, the company has failed to comply and has continued to provide misleading and contradictory statements.
This matter has now been reported to NSW Fair Trading. Based on my experience, I strongly caution consumers against engaging with this business, as its conduct raises serious concerns regarding compliance with Australian Consumer Law.
ONE STAR - CAUTION - We ordered a wine/bar fridge, but it was never shipped. We were initially promised a refund, but then informed that the management and accounts team were unavailable, and now the contact number leads only to the warehouse. This feels like a total scam. If I ever receive a refund, I will update this review, but no news means no change. The representative on the phone was also very rude and hung up on me.
Everyone should look up 'Coffee Beanery Australia' on Fair Trading; they warn customers to avoid this unreliable business. Your order might not arrive, and getting a refund could be a challenge! If you have a bad experience, please report them to the appropriate authorities.
It is highly recommended to look up this business on Fair Trading, as they have warned consumers to avoid this unreliable service. There is a strong chance your order won't arrive, and obtaining a refund can be quite challenging. If you've had a negative experience, please report them to the relevant authorities.
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Coffee Machines - Buy Coffee Beans - Home Coffee Grinders - Automatic Coffee Machines - Home Espresso Coffee Maker - Coffee Beanery Sydney - 1300 94 14 45
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