Review Time
Extremely Unsatisfactory Support and Unresolved Account Issues I am very disappointed with the support from the company. They have not been able to provide any clear or estimated timeline for reviewing my account, which is unacceptable for a financial service. After more than four weeks, my problem remains unresolved. I continue to receive the same repetitive, generic responses with no real progress or transparency, while my funds are still impacted. This level of support is incredibly poor, and I strongly recommend that others proceed with caution.
My withdrawal is frozen after I made $629 profit They ask me to do KYC and I did still withdrawal frozenTony from support (it might be a bot not a real person) provide generic answer : after the final review, we will inform you of all the details, Coinlocally.com definitely is not a professional crypto exchangeUID 34578736
UID:34609967The exchange will only say you've violated regulations, but never specify what those violations were. They'll only say they're trying to resolve it, but there's never any new progress. Perhaps this whole thing was a scam from the start. You can refer to my progress updates before deciding whether to deposit funds. I will update my progress regularly. If I haven't updated, it means my funds are still frozen and there's no new progress.
Very Poor Support and Unresolved Account ReviewI am very dissatisfied with CoinLocally’s support. They are unable to provide any clear or estimated timeframe for reviewing my account, which is unacceptable for a financial platform.After more than four weeks, my issue is still unresolved. I keep receiving the same repetitive, generic responses with no real progress or transparency, while my funds remain affected.This level of support is extremely poor, and I strongly advise others to be cautious.UID: 34586447
After I won some trading position, this exchange froze my cash withdrawl and ask me to complete KYC requirement. (my accout ID: 34268229 )Ok then I have completed the KYC requirement but their customer agent chat to me: "Hi dear user, please note the we are unable to provide an exact timeframe for the completion of this process..."They keep stalling and won't let me withdraw my money until now. The customer agent's responses are very much like a template, mainly designed to prolong the time indefinitely and frustrate the user.I show detail picture on my twiter @frances3382
--- FINAL UPDATE ---On December 5, my Coinlocally account was fully frozen and suspended. From that date onward, I had no ability to deposit, withdraw, transfer funds, manage positions, or upload KYC documents.Despite this restriction, multiple high-leverage futures positions remained open. Between December 24–25, during extreme market volatility, my account was still suspended and I was completely denied access to manage risk or close positions.As a direct result, my account has now been fully liquidated, causing a total loss of approximately $36,000.During this entire period, I sent multiple emails and support requests warning Coinlocally about the imminent liquidation risk. These warnings were ignored, and no effective human support or temporary access was provided.This loss was not caused by trading decisions or user negligence. It is a direct and foreseeable consequence of Coinlocally suspending an account while open futures positions still existed.I formally hold Coinlocally fully responsible for this liquidation loss.--------------------Account suspended with open futures positions--- UPDATE / FORMAL RESPONSE TO COINLOCALLY ---This is an official update to my review in response to Coinlocally’s latest reply on Trustpilot.Coinlocally’s response remains generic and does not address any of my core questions or the actual facts of my case.My account was fully frozen and restricted starting on December 5. From that date onward, I had zero ability to deposit, withdraw, transfer, or move funds in any way.Because my account was completely locked, any possibility of money laundering, arbitrage, or suspicious fund movement was technically impossible.In addition, around December 24–25, despite having open futures positions with significant margin and leverage, my account was placed into a suspended/limited state again during extreme Bitcoin volatility. I was denied access to manage risk, close positions, or protect my capital, while the positions remained open.At the same time:I was not allowed to upload KYC documentsIdentity verification was not enabledNo human support or AML/Risk officer contacted meNo clear explanation, evidence, or timeline was providedCoinlocally’s claim of potential arbitrage or money laundering is therefore factually incorrect.With the account frozen, no inflow or outflow of funds occurred, and no such activity could have taken place.Any losses, risk exposure, or liquidation threat during this period are a direct result of Coinlocally’s decision to restrict my account while open futures positions still existed.I remain fully willing to provide any requested identity or compliance documentation immediately, provided that the verification process is actually enabled.Until Coinlocally provides:A clear explanationA defined timelineOr temporary access at least to manage open positionstheir response cannot be considered adequate or transparent.
Hello, I made three withdrawal requests through your website on November 19, 2025. One withdrawal request was approved, while the other two were canceled and the funds in my account were frozen. I can't make any withdrawals or deposits. The live support team talks about a process, but they don't give any information about how long it will take to process the transaction. Can you help me? I can't use the money in my account.
Do not deposit funds on this exchange. You will only be allowed to withdraw 2-3 times, and then you will be subject to perpetual risk control. This is SCAMMERS.I see that you Coinlocally left your comment regarding my review. So, I will answer you once again that I have repeatedly contacted both in the chat and by email with my ID regarding the issue of illegal blocking of withdrawals. The problem has been unresolved for more than 10 days.Thank you for your reply. But I still have a blocked withdrawal. You can check. I received a letter again on 12/15/2025 about blocking the withdrawal.06/01/2026 my withdrawal is still frozen. The support service is terrible, they answer the same thing.
For the 7th time, I'm writing here. I will participate in Blockchain Life 2025, and with a banner that says you are scammers and have been holding my money for over a year, I will introduce you to everyone. If I can, I’ll even create a page and bring together people who have the same issue with you, and anyone who can’t attend in person can join via video on my laptop. It’s no longer about my money; it’s about proving to you that you can’t string your users along for a year and scam people out of the money they worked hard for. I don’t even want my money anymore, but I won’t let you keep your reputation either.Anyone who has read this message and has a similar issue or has lost their money can join me on October 28 in Dubai, in front of coinlocally booth.
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Coinlocally is an innovative and internationally recognized platform in the fintech and digital asset industry. Since its inception in 2020, it has aimed to offer secure, fast, and transparent access to blockchain-based financial services. With its strategic vision, technical expertise, and professional infrastructure, Coinlocally has rapidly established a reputable position among global crypto players.
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