Review Time
Highly disappointing service. It took almost a week to verify my identity, which prevented me from accessing the funds we had collected. The initial fee for each donation is quite high, which would be acceptable if the service were straightforward and effective. Unfortunately, it was not. I had to submit multiple tickets due to technical difficulties with passport verification. After raising three tickets, the only means to communicate with a representative was through online chat. I spent nearly two hours chatting, only to find out they were unable to assist me. Eventually, I got verified and managed to transfer my funds, but I chose not to tip the service, which also charges a fee for this supposedly 'free' service. In the end, I lost £7.92 from a total of £249. Unacceptable customer service, excessively costly, and I wouldn't want to endure this frustrating process again to reclaim the extra charges made without my consent.
I've used it several times for workplace collections. Often, I don't know the person very well and previously opted for vouchers that offer a variety of choices. This time, I couldn't get a voucher with multiple options, so I had to reach out to the retiree for their preference. I will consider other collection options next time.
Despite the service having all my details when I set up the pot, such as email and phone number, I was required to submit my passport to withdraw the funds. I had to agree to them storing this information, or I couldn't access my money. Given the recent hacks of major companies, I have no confidence that a service like this can safely hold my passport.
Terrible service. It took almost a week to verify my identity, which meant I couldn't access the funds we had gathered. The initial fee for each donation is quite steep, which would be fine if the service were efficient. Unfortunately, it wasn't. I had to raise multiple tickets due to issues with verifying my passport. After submitting three tickets, the only way to reach a representative was through online chat. I spent nearly two hours chatting, only to be told they couldn't assist me. Eventually, I was verified and managed to transfer my funds, but I opted not to tip the service. There was another fee for this so-called 'free' service! Ultimately, I lost £7.92 from a total of £249. Disappointing customer service, excessively expensive, and I couldn't bear to go through this ordeal again to reclaim the extra charges taken without my consent.
User-friendly setup and usage. The reasons I don’t give it a perfect score are: it would be beneficial for the organizer to see a donation statement to ensure all contributors' names are included, as sometimes they forget. The platform's admin fee is high. We are collecting on behalf of parents for teachers, and it would be great if they could reduce the margin to assist both parents and consumers.
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