Review Time
I called for an update on my claim and spoke with their advisor, Shey. Shey was fantastic at handling my query - friendly, down to earth, and with a great sense of humour. A real asset to the company. If only all calls were like that.
Update: After noticing a missed call, I contacted them. Despite my repeated requests for deletion of my information, they said they would escalate it to a manager. I have not received confirmation about this. I also sent an email with the cancellation form filled out. If I do not cancel by January 5, I will incur a £75 fee. This situation feels suspicious, as if it could be a phishing scheme. I found concerning information online about the company facing various scam allegations. Many have reported receiving unsolicited emails and fraudulent documents for claims they never initiated. I never intended to sign up for the service, just provided minimal information after being enticed. I exited the website and requested deletion months ago. On December 22, I received an email stating I could cancel within 14 days. It detailed charges for cancellation, indicating that if I cancel before an offer, I would be charged for initial stages of work. Since I requested deletion immediately, I believe this could be a violation of data protection laws. This ordeal is causing me considerable stress, especially during the holiday season.
Further Edit: I called after receiving a missed call. I repeatedly requested that they delete my information, and they said they would ask a manager. I haven't received any confirmation yet. I sent an email with a filled-out cancellation form. To add context: if I don't cancel by January 5, I'll be charged £75. This feels like a phishing attempt. Evidence: screen grabs from a certain email address. I haven't signed any documents and want to cancel. A Google search reveals that the company is facing numerous scam allegations from consumers and regulators. Many reported receiving unsolicited emails and fraudulent documents for claims they never initiated. My experience: I didn't sign up for the service, just entered minimal information to see what I could be owed. I quickly exited the site and requested deletion of my information months ago. On December 22, I received an email saying I could cancel my agreement within 14 days. It stated that if I cancel before receiving an offer, I'll be charged for initial stages of work completed on my claims. Since I requested deletion immediately, I believe this may breach GDPR. This situation is causing me significant stress during the holiday season.
I received an email from a company I’ve never heard of, claiming to represent me for a car claim I know nothing about. I checked with the relevant authorities, who confirmed that this company is not registered. They advised me to report them for fraud. I followed up with them again and received confirmation that there is no registered company by that name.
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