Review Time
I ordered some products at the beginning of the month and it was going to be deliver 4 days later. The delivery company notify the parcel was broken and they could not deliver. I tried to speak with Cortenplus to see if they could send another product or give me a refund, but their customer service is really bad. I still haven't heard anything from them 20 days later and I am going to ask my bank to give me a refund
DO NOT USE THIS COMPANY! This is legit the worst experience I have ever had with a supplier. We ordered almost €600 worth of materials and only €29 worth has arrived. We have over 50 emails on the email thread to the one email address they supply, they do not have a phone number! We are constantly being asked by Corten to explain what our issue is & why we are requesting a refund. They promise to look in to the situation, they "appreciate your understanding and patience" but it is literally an email thread of replies full of cliches! This is going on 3 months and still no material or refund...baffled.
I believe this used to be a legitimate company but it has now been taken over as a fake shop. I ordered metal sealer from their site and was sent a tin of what I believe to just be white spirit based on look and smell with a very low-res and poorly printed label from Czechoslovakia.Avoid.
This is a real and honest review.Stay away from this company and do not buy any type of materia, I had ordered a rust accelerator that was never delivered, after numerous requests for updates I requested the possibility of cancelling the order, and I was told that it was possible. At the request if they refunded my money I no longer received any response.
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