Review Time
The installation of my heat pump was smooth and went well, but we have been dealing with a hot water issue for the past five weeks! The customer service from the company that acquired the original service has been disappointing; they can't provide any updates on when an engineer will come to resolve the issue. It feels like there's a disconnect between the two companies, and I often get quicker responses by reaching out to the engineers directly rather than calling customer service.
I had a heat pump installed, and the process was smooth until we encountered a hot water issue. We have been without hot water for five weeks now. The customer service has been inadequate, with no updates on when an engineer will be available. It seems there is a disconnect between the current company and the original installer, and I find myself getting better responses by directly texting the engineers rather than calling customer service.
I've sent over 35 emails and made several phone calls trying to get my handover documents for the heat pump installed last year. A few weeks ago, I was assured they would be sent that day, but I'm still waiting. There has been absolutely no response to any of my inquiries. After sending more than 50 emails, I'm at a loss for what to do next.
We received excellent service during the initial installation of our heat pump four years ago and again during servicing two years ago. However, my recent attempts to schedule a service through their managed phone service have gone unanswered despite multiple calls. I hope this is just a temporary issue and that their customer service improves soon.
I had a solar system installed, but errors on the provided certificates have prevented me from setting up my export tariff, resulting in lost money. The service has been lacking, with slow replies taking over four weeks between messages. Seven months later, the issue remains unresolved, with constant reassurances that they are waiting for management updates. I advise avoiding this company.
We are still waiting for our solar panels to be connected, six to seven weeks after the initial installation, along with several other issues. The service has been very poor, and responses to my correspondence have been slow. I am not satisfied.
I was granted ECO4 funding in April 2024, and this company was supposed to supply and install the necessary equipment. Eighteen months later, I still have nothing, and my emails for updates have gone unanswered. I haven't heard from anyone since July. This situation is unacceptable. I strongly recommend avoiding this company.
I just had an ASHP system installed from scratch. The team did an outstanding job, minimizing disruption even while removing carpets and floorboards. I can't praise them highly enough for their efforts, and they even left a bit of artwork behind as a memento. The only downside was a disconnected filling loop, but I easily reconnected it afterward. Highly recommended.
I had a heat pump system installed under the ECO4 scheme last year. We have been experiencing intermittent issues with the pump controller, leaving us without heat in January, and I am still trying to get it repaired. My emails are being ignored, and I've been given the runaround on the phone for months. I wish I had kept the storage heaters; they would have been far less hassle.
We recently had loft insulation, solar panels, and storage heaters installed. The worker responsible for the loft insulation was very polite and kept everything clean. The team that installed the solar panels was professional and hardworking. The installers of the storage heaters went above and beyond to resolve any issues that arose. I would like to extend my gratitude to everyone involved.
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