Review Time
A return to the 70s in a poor communist country.I just arrived from Porto airport and made the mistake of taking the CP train home. In Campanhã, I ran into a group of tourists trying to get to Aveiro. They feel lost and alarmed. A family of two parents and three children stare at a ticket machine that looks like something out of a 1970s Soviet Union spy movie. The machine only has menus in Portuguese, and even for a Portuguese citizen like me, it's complicated and confusing. They ask me if the CP app allows me to buy tickets, but it seems impossible for the Aveiro train line. After much effort, I manage to buy the same tickets. We board the crowded train with difficulty because only a few doors work!!! What works well at CP? - the inspector who immediately appears, determined to catch a tourist who couldn't understand the system, to give him a fine...I remember that tourism is one of the main sources of income in Portugal
I had to use this company’s train service to get back from Porto to Lisbon because the FlixBus I had a ticket for simply never showed up. I bought my ticket at the station counter without any problem. The train arrived on time, departed on time, ran fast and smoothly, and inside it was very comfortable: spacious, plenty of legroom, pleasant temperature, and working toilets. Overall, it was a very positive travel experience.Now for the downsides — it’s quite expensive, which is why I hadn’t considered it as my first option. When I tried to buy a ticket quickly through the app, I had to go through what felt like a 300-question survey, only for the whole thing to freeze at the end. That’s not how it should work. The seat numbering also seemed confusing, so I’m not sure how easy it would be to book two seats together. Taking into account strikes and other issues, maybe I should rate it lower — but then again, I really don’t understand why the dull FlixBus has a rating three times higher. That feels unfair.By the way, I also took the train from Lisbon to Cascais — equally excellent, and definitely worth the money.
We had an absolutely awful experience with Comboios de Portugal (CP) on the return train from Pinhão to Porto.We had bought tickets for a later train, but after checking directly with the train driver, we were told it was fine to board an earlier service. Once the train had departed, the ticket inspector approached us and told us our tickets were invalid. When we explained that we had been told by a CP staff member that it was okay, he became aggressive and threatening.He demanded we show ID. My husband had his passport, but I only had mine on my phone — which he refused to accept. He then threatened to call the police unless we paid him in cash on the spot. It was extremely intimidating and felt completely unfair. We were forced to pay just to avoid further distress.We have video evidence of this encounter, and it left us feeling shaken and disgusted. We were two respectful tourists, acting in good faith, treated like criminals for a simple misunderstanding — one we even tried to clarify before boarding.CP needs to take responsibility for its unprofessional, dishonest, and borderline abusive conduct. This kind of treatment of visitors is unacceptable. Based on our experience, I would strongly advise tourists to avoid travelling by train in Portugal unless you want to risk being ripped off or threatened.Absolutely disgraceful.
I am writing as a deeply frustrated customer to express my disappointment regarding the frequent strikes that continue to disrupt the railway services in Portugal. These recurrent interruptions are unacceptable and cause serious inconvenience to thousands of commuters who rely on your services for their daily lives and responsibilities.It has become increasingly clear that the current public management model is not meeting the needs of the population. The persistent labor disputes, lack of reliability, and poor service quality strongly suggest that structural reform is necessary. I believe it is time for the government to seriously consider the privatization of the rail sector, or at least introduce competition, to ensure accountability and efficient service delivery.
Bought a 3 day pass for our 4 day stay in Lisbon - useless except for 1 day as they do not send a ticket to your phone as expected but just link to 3 separate day vouchers that require you to go to the railway station ticket office EACH DAY to get the actual pass for that day, and it was not always convenient to go to the railway station. We met other tourists at the station that had the same problem - they had expected to get tickets sent to their phone, only to realise that they had to go to the station ticket office to collect it. The system should email a day ticket to your phone that can be used on the transport, and preferably also added to the wallet, then it would be a good system.
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