Review Time
Been given an awful time by sse airtricity, so contacted CRU, who are not dealing with my complaint ref:205179791.
Stating 2 months, complaint started in Dec 2025 & no reply now from sse Airtricity?? Will wait the 2 months want answers. Which now feel only CRU can supply.
Been given an awful time by sse airtricity, so contacted CRU, who are not dealing with my complaint ref:205179791.Stating 2 months, complaint started in Dec 2025 & no reply now from sse Airtricity?? Will wait the 2 months want answers. Which now feel only CRU can supply.
Another regulator in Ireland that doesn't seem to do anything except protect businesses.Consumers in Ireland are totally trampled on here.CRU just send emails quoting EU regs. They should try enforcing them when suppliers here breach them.But there are no consequences for these businesses so they'll just keep treating customers poorly.
I have already written about the incompetence of the CRU in handling a complaint about EI. CRU appoint 'analysists' to adjudicate on customers complaints against Utilities but will not disclose the background of these 'Analysists' who may well have worked previously for the Utilities concerned. In my opinion they show a strong bias towards the Utilities in the decisions I have seen.I then attempted to submit a formal complaint about the CRU themselves, to their Quality Control Officer, in accordance with the CRU Customer Charter. The QCO sent one unintelligible email reply and then ignored all further emails, nothwithstanding all his obligations under their own Customer Charter.The CRU claim that they are not answerable to the Ombudsman, nor to any Government Minister!Below is the full text of my complaint against the CRU [redacted]:I wish to make the following formal complaints against the CRU:1. I have lodged a complaint against EI under the CRU complaints resolution service ref CRU-35907-R5K9 (information requested) CRM:005611522 and this has been grossly mishandled by the CRU or not handled at all!.Amongst my complaints against EI is that they ignored previous rulings of the CRU and refused to repay money stolen from my account. Instead of taking action against EI on my behalf I have been forced to lodge a second complaint to get compliance with the ruling on the first complaint. This is clearly nonsensical! And there has been no action on the second complaint since it was lodged eight months ago2. When I lodged the second complaint referenced at 1. above the reaction of *staff name* of the CRU was to contact EI and open a new complaint with them on my behalf, which was totally unacceptable to me as my complaint had been fully acknowledged by EI and there was no necessity, nor admissibility for opening another complaint in my name, without my permission. Refer to my emails at the time. I requested that *staff name* have no further input to my dealings with the CRU, but this has not been complied with and I feel greatly compromised by having to deal with someone about whose competence I have already complained. *Staff name* added insult to injury by writing in an email that [CRU] decisions are "binding on your provider" notwithstanding the nature of the complaint!3. At the time I lodged my second complaint, which had a number of elements in addition to point 2, above, the Judicial process to be applied by the CRU was clearly set out on the CRU website. After eight months waiting for this judicial process to be applied I have been informed by the CRU that they are/have changed the judicial process in mid course.I maintain that it is a basic element of jurisprudence that the process cannot be changed in mid course and that it is not open to the CRU to solicit or accept further input from the parties to the dispute, except in the manner originally outlined. Part of my complaint against EI is the disinterest they showed in responding to my initial complaints. The proposed change to the process gives them an opportunity to compromise this.3. By email from *staff member* (8th august 2024) I have been directed to a "CRU Customer Charter and Customer Action Plan" I had previously searched for, but failed to find this on your website? Indeed the penultimate paragraph of page 2 suggests that the document is only a draft? (also missing link on page 6!).*Staff name* email further informs me that "CRU is an independent regulatory body that is answerable to the Oireachtas, there is no direct complaint mechanism to the relevant government department/ombudsman in relation to a complaint about the CRU." and then sends me a link to the Customer Action Plan that says " the customer will be advised of their right to appeal to the Office of the Ombudsman. (p16 -7.) This is further carelessness, misinformation and time-wasting.4. One of the main objectives of the CRU is "Develop effective communications to support customers and the regulatory process" Any objective reading of my emails to you over the last two years will show that you have been an abject failure in this. With respect,
Less if I could, unfit for purpose no help despite pointing out relevant information to prove my case I had. Took ten months on and off to get back to me. Took ten be told despite this get back to supplier involved and case was closed. Shocking, but not surprising based on the other reviews I’ve read here
Claim your business profile now and gain access to all features and respond to customer reviews.
smartgreensolar.com
www.techsolutionssrl.com
kilohollow.com
ivie.co.uk
nrgcleanpower.com
pricetocompare.com
gosolar.spartansolar.earth
cepsa.com
motorfuelgroup.com
stellarsolar.net