Review Time
Everyone at Cruden has been a pleasure to deal with both during and after the purchase of our new home at Hawkhead. Isobel and then Jan were so helpful during the purchase of our house and answered all of the questions that we had. After moving in our snags were handled with no issues and in a timely manner by Michael and Willie. We had heard some nightmare stories about new builds so were a little nervous, but Cruden have been nothing but helpful across the entire process.
Everyone at Cruden has been a pleasure to deal with both during and after the purchase of our new home at Hawkhead. Isobel and then Jan were so helpful during the purchase of our house and answered all of the questions that we had. After moving in our snags were handled with no issues and in a timely manner by Michael and Willie. We had heard some nightmare stories about new builds so were a little nervous, but Cruden have been nothing but helpful across the entire process.
Lisa was incredibly helpful showing us around and telling us about the homes available at Longthorn Gardens. She answered my many questions and was very patient and understanding with our toddler running around. She made us feel comfortable and at ease, which isn’t easy when you’re looking at houses with a toddler.
Recently purchased our forever home with cruden and could not be happier with the service and care we have received, sales team Mary and Sarah were so helpful through the purchasing phase and on and after handover day Michael and the other site agents/management have delivered top class service with any issues and problems we have encountered and been on the ball to get everything sorted. Derek the painter is a credit to your team so professional and works to a high standard. Also very approachable and a friendly manner which is always nice to see. Very happy with the service so far!
My review is to acknowledge the support of Brian Dewar and his Customer Service team and tradesmen at Cruden Homes.When I raise new building snagging items from doors, plumbing, drainage, sealants, carpets, and paintwork, Brian quickly arranges appointments to address these repairs efficiently and professionally. His team are fast, friendly, tidy and skilled in various trades, enabling swift solutions. Thanks for their customer support.
I recently moved into a new build by Cruden, and the entire process has been impressively smooth and straightforward. Having heard plenty of "new build" horror stories, I was cautiously optimistic, but Cruden has lived up to expectations.The Highlights:Seamless Handover: From the initial paperwork to moving day, the communication was clear and the timeline was respected.Proactive Snagging: As with any new house, there have been a few minor snagging issues. However, the team hasn't been dismissive; they’ve been quick to acknowledge the points and schedule the remediation work.Excellent Tradespeople: A special shout-out to Paul the painter, who was in today. He’s been great at touching up the finishing spots and ensuring everything looks sharp. It’s those small details! And having friendly, professional tradespeople on-site makes a big difference.Overall:I’m really happy with the quality of the build and the level of aftercare provided so far. If you're looking for a developer that actually follows through on build quality, I’d certainly recommend Cruden.
Cruden have been a great builder of our first new home. The entire process has been seemless when we bought our house in May-25. Matthew has been instrumental in the process and we couldn't recommend him and Cruden more. The house has been finished to a very high standard and the aftercare has been brilliant. Thank you Matthew and Cruden.
I moved in to my new Cruden home in January 2026. Mary and Sarah Jane in the sales team were excellent, giving me advice and support through the sale and up to moving in. Since moving in Michael and Peter, the site managers, have been brilliant and are on hand to answer all of my questions and solve any issues with my new house.I'm delighted with the quality of the build and love living in my new home. The superb customer service has made the whole process of buying and settling in easy.
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Cruden Homes is one of Scotland’s largest independent housebuilders and developers. With a focus on placemaking and sustainable design, we have been delivering high quality new homes to communities across Scotland since 1943.
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