Review Time
Positive experience from the start. Alison of Cruden Homes kept in touch with us throughout the process when we were selling our home and looking to purchase our Villa at The Avenue Barnton. Very helpful to us when going through quite a stressful time.Since moving in mid October 2025 Brian Dewar, Customer Services Cruden Homes , has been absolutely excellent in dealing with our snagging issues, very pleasant to deal with and gets the job done. Having moved home a number of times over the years we have to say dealing with Cruden Homes, in particular Alison and Brian, has been top class.
I'd like to thank Cruden, and Alison in particular for a comprehensive and well structured presentation of one of the villas at The Avenue. Coming up from London for the day to view , Alison had furnished a full set of documentation so I was fully up to speed when I arrived, and we were able to concentrate on her demonstrating what the house and the development have to offer when I got there. The entire experience was positive, friendly, easy and informative. I miei complimenti!
I viewed this property September and was original supposed to occupy in October. Owing to unforeseen problems this didn’t happen. As I was so keen to have this property Crudens held it for me till all my finances were in order and I moved in the middle of January.I have only praise for Crudens representative here who was in contact with me regularly and has kept me updated at all times. I have had only one problem since being here and it was dealt with efficiently.It takes time to adjust to a smaller home but so far I am happy I have made the move.
My wife and I have recently moved into our new 4-bedroom detached home at Wellwater Grove in East Calder, and we are very happy with the overall experience.We would like to sincerely thank Maureen and Matt from Cruden Homes for the excellent customer service they provided throughout the whole process. They were always professional, approachable, and quick to respond whenever we had questions, which made the journey much smoother for us.A special thank you goes to Maureen. As first-time buyers, the process can feel quite overwhelming, but her warmth, patience, and genuine professionalism made a huge difference. She took the time to explain things clearly and was always supportive and understanding.In fact, Maureen’s approach and the way she treated us played a big part in our decision to reserve the property in the first place. We truly appreciated her help and guidance throughout.Overall, we’ve had a very positive experience and would highly recommend Cruden Homes, and especially Maureen, to anyone considering buying a home here.
We'd like to thank Alison at The Avenue (Barnton - Edinburgh) for meeting and showing us around the beautiful new development. She was excellent at explaining everything and allowing us space/time to view the properties. We appreciated her style plus follow up info and are grateful.
I was handed the keys to my new home in February and I have to say I have had a great experience. I was in contact with Mary who was great until the handover and since I have been in contact with Michael and Peter the site managers who have also been absolutely fantastic. The quality of the build is great and my snags were fixed promptly without fuss. A great experience all round!
Moved into our lovely home at kings view toryglen , any issues with our home , even though there wasnt anything major only a few tiny issues they get resolved quickly and efficiantly by contacting peter or micheal the sight managers theyre great.
Professional experience starting with our sales person - she communicated and kept us informed any questions or queries we had all answered. After sale,any issue was dealt with efficiently and resolved, again with good communication. Customer service is excellent.
We moved into our home in Hawkhead late January 2026. The overall experience was excellent from start to finish. Jan was absolutely fantastic with keeping us updated throughout and was always available to answer any questions. Jan was also very knowledgable regarding the development, local area and the sales process. Once we moved into our after sales with the site manager was first class. The overall build quality is excellent and while there were some minor issues that area pretty standard for new builds, all were fixed quickly. The site manager also had regular follow ups by the site team to check if anything else had come up. All in an absolutely great experience from start to finish.
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Cruden Homes is one of Scotland’s largest independent housebuilders and developers. With a focus on placemaking and sustainable design, we have been delivering high quality new homes to communities across Scotland since 1943.
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