Review Time
A huge thank you to Jan mckaig at Cruden Homes!"Picking up the keys to my new home in December 2025 was a dream come true, and I have to give a special mention to Jan for making it happen.Buying a house can be stressful, but Jan was a constant source of support. She handled everything with such professionalism and genuine care. It was clear she really wanted to make sure I was happy with everything. She is organized, responsive, and just a lovely person to deal with.If you are looking at a Cruden home, ask for Jan—you will be in safe hands! Thanks again for everything."
"I took ownership of my new Cruden home in December 2025, and I am very happy with the quality of the property. However, the standout part of the experience was working with Jan McKaig.From the very first viewing through to the handover, Jan was an absolute professional. She was incredibly knowledgeable about the build process and the specification of the house, and she never put me under any pressure to make a decision. Whenever I had questions (and there were a few!), she got back to me promptly with clear answers.It’s rare to find someone in housing who combines such a friendly, personal approach with true efficiency. Thanks to Jan, the whole process felt smooth and stress-free. Highly recommended.
From my 1st meeting with Ashley I just knew that it was going to be the right decision - Ashley is an abs gem and her customer care is 2nd to none abs fantastic service from start to finish so quick to reply to any queries and an absolute credit to Cruden - the customer care team address any issues promptly also especially Shona - cannot fault Cruden would highly recommend - huge thank you to Ashley who made the whole process so easy
We were not looking to buy another home, but after looking at the homes at Hawkhead Mews Paisley we were very impressed with the quality of build and finish.Jan in the office was so helpful and kept in touch with all stages of the sale, her customer service was second none.Very happy with our new home.After sales very good any issues dealt with quickly.
Fantastic experience buying home with Cruden at Hawkhead Mews, Jan was so helpful throughout the whole process and kept us up to date with the progress of our new home.William the site manager was a pleasure to deal with and fixed and minor defects in a timely manner.The quality of the home is excellent.
We have had the best of service from visiting the site to pick a home right through to beyond our move in date. We dealt with Maureen at the Wellwater Grove development at East Calder and she was so welcoming and went above and beyond to accommodate all of our requests. From moving in, Matt the Site Manager has been amazing, nothing is too much trouble and any niggles we had were dealt with quickly and efficiently. He also has gone above and beyond to help us with any issue we raised. To be honest, we were very apprehensive about buying a new build as we have heard some horror stories but the service we have received and the quality and design of our house put any fears to bed. We are more than happy with our new home and would thoroughly recommend Cruden Homes to everyone ❤️❤️❤️ thanks and appreciation to Maureen, Matt and all the workers behind the scenes xxxx
Whole process from first visit to getting the keys for my new home was positive due to the professionalism and patience shown by the Sales Manager Jan. Jan was so helpful in helping with issues I had mainly due to problems with the sale of my old house. Once we moved in any snagging issue was dealt with quickly by the on-site team led by Site Managers Michael and Willie . Even issues that have arisen since team left have been dealt with quickly by the Customer Service Team
Truly unbelievable that I made my 1st home at West Craigs, Edinburgh and thanks to Cruden Homes to helping out to achieve my biggest dream ever in my life. They are well organised with process and advice the right at of people to get the things sorted with hassle free. It's been more than 6 months and no issues so far. Their services are too good and a great follow up to check for any issues too. Thanks to Cruden.
We were undertaking a huge move - from 50 years in London to Edinburgh. Alison was unfailingly positive and helpful, guiding us through the unfamiliar Scottish property landscape and showing great understanding of the challenges we faced. We are now happy in a beautiful apartment and enjoying our new life.
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Cruden Homes is one of Scotland’s largest independent housebuilders and developers. With a focus on placemaking and sustainable design, we have been delivering high quality new homes to communities across Scotland since 1943.
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