Review Time
We booked a cruise from cruise.com during the Black Friday special on 11/28/2025 (The promotion ends on 11/30/2025). That is a 14-day Holland America’s Australia/New Zealand cruise from 1/17/2027 to 1/31/2027. According to the ad, this is a membership program that includes FREE Gratuities (worth over $500) but must pay in full at booking time and non-refundable, we paid in full at $4014. Normally, customers only pay $100-$200 as a downpayment.
Before we booked, we have called cruise.com to confirm this promotion. According to their agents, this membership program is a big promotion for the existing customers during the Black Friday's sale, but we must pay in full ($2007/person) at the booking time, then we will get this deal (FREE Gratuities, worth over $500). We booked it after we had confirmed with them.
Recently, we reviewed the email we received from cruise.com and noticed that the FREE Gratuities deal was not mentioned. We immediately called them. They told us our booking does not include FREE Gratuities, but they are willing to offer us $100 credit. We rejected that offer. We feel we are cheated by their false advertising.
We have been keeping two screenshots of their advertisements that clearly show their offerings.
We wish we can give them a negative 5.
I booked and made deposits for a Royal Caribbean cruise using Cruise.com for my immediate and extended family. When making the final payment for my 81 year old father's stateroom on the website (which is a very dated site). The payment went through on my end, but for some reason it didn't go through on Cruise.com's end. Although I booked the cruise, the emails were going to my father email where the notification that the payment wasn't accepted. My father could see all of his cruise information on the Royal Caribbean app, so we had no idea that he couldn't board until the day prior to leaving. Unfortunately my father did not get a chance to sail & it was devastating for our family.After realizing what happened, Cruise.com refused to refund the deposit and an additional $500 that we paid towards my father's stateroom. This was my first experience with Cruise.com & also my last.
Do not use cruise.com. We used the website for some promotional discounts. We paid our bill through cruise.com and while on board we were charged the additional charges like there were no promotions. We called cruise.com and they kept telling us that they have no way of seeing what the promotions were when we booked. After arguing with them about how they don’t know what promotions they were running they eventually just told me that our specific cruise was not included in the promotion even though our invoice from cruise.com reflected the promotions.
We booked a cruise from cruise.com during the Black Friday special on 11/28/2025 (The promotion ends on 11/30/2025). That is a 14-day Holland America’s Australia/New Zealand cruise from 1/17/2027 to 1/31/2027. According to the ad, this is a membership program that includes FREE Gratuities (worth over $500) but must pay in full at booking time and non-refundable, we paid in full at $4014. Normally, customers only pay $100-$200 as a downpayment.Before we booked, we have called cruise.com to confirm this promotion. According to their agents, this membership program is a big promotion for the existing customers during the Black Friday's sale, but we must pay in full ($2007/person) at the booking time, then we will get this deal (FREE Gratuities, worth over $500). We booked it after we had confirmed with them.Recently, we reviewed the email we received from cruise.com and noticed that the FREE Gratuities deal was not mentioned. We immediately called them. They told us our booking does not include FREE Gratuities, but they are willing to offer us $100 credit. We rejected that offer. We feel we are cheated by their false advertising.We have been keeping two screenshots of their advertisements that clearly show their offerings.We wish we can give them a negative 5.
I will never book a cruise with cruise.com again. I was suppose to get a $250.00 on board spending credit for a cruise and never received it. The sales lady said , if i book today, cruise.com had a promotion which will give me a $250.00 on board credit. I asked a supervisor to look into the recording of our conversation with the sales agent who sold me the cruise and that would verify my claim for the $250.00 credit. I am positive the sales lady told me there would be a $250.00 ship board credit. Cruise.com never got back to me and never looked into the ship board credit due to me. They are a dishonest company and do recommend staying away from them.
This company is nothing but a shyster middle man sales company. Friendly when taking your money. But disappear when you cancel your trip. My husband was diagnosed with Stage 4 colon cancer and had to start chemo before the trip. When I canceled the trip, the rep canceled only one room. We were stuck paying for the second room. This is a trick used to keep your money. They say they record your phone conversations but no one checked my conversation to see that I said cancel both cabins. They have all the tricks to load on your costs and keep your money, even when you following all their rules. They are not worth the trouble for the service you receive.
I wish I could have given them zero stars --- they don't deserve the lowest rating of one star. I booked a cruise with them online on Feb.4. I got an email from the cruise line (Seabourn) on the 14th of February about a sale they were having. I called cruise.com to ask about the sale and the discounts. I spoke with Victor. I was on hold with him for well over an hour. He did comeback after 30 minutes to inform me that the sale would save me around $1,400 and I would receive an additional $100 in shipboard credit. He said he just needed a couple of minutes to process those two items. After 30 more minutes, he came back on the line to inform me that this process required a supervisor's assistance. He needed a few more minutes to complete. He then came back on the line informed me that the cruise line was not cooperating and I had a fare that now doesn't allow for any price adjustments. He blamed the whole process on Seabourn and his supervisor. I ask that the supervisor call me back. Victor said that it would take a few minutes for them to call. NO returned call from them. This continues the poor service from cruise.com. I don't expect my price to be guaranteed forever, but I would think that two reputable companies (Seabourn and cruise.com) would understand that 10 days is a reasonable expectation. BEWARE of this company and stay clear of Victor.
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Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages.
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Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.See more
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