Review Time
We ordered a new oven from Currys on 21st November and booked the earliest available delivery and installation slot for 28th November. This date was critical because our oven had stopped working, it fitted around my partner’s work, and I work away and cannot be home for deliveries.The website didn’t allow us to indicate that we had a gas hob, and we weren’t asked about this until the day after placing the order. On 25th November, we were notified by a call to my partner that the installation could not go ahead on the 28th due to no engineer being available.When I called customer services to resolve the issue, the advisor repeatedly insisted our booking was for the 5th December, even though we had clearly booked the 28th. It felt as though she was implying I was lying rather than investigating what went wrong. I was told a manager would call me back by 5pm, but this never happened. I called and asked to speak to a manager and was refused, and later called again and was told no managers were available, then promised another callback—which also never came.The only offer made for this inconvenience was a £20 e-gift card. Being left without a working oven and having to deal with inconsistent communication has caused significant disruption. The handling of our booking and the extremely poor phone support has been appalling. Based on this experience, we will not be recommending Currys to anyone.
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