Review Time
I have only received half if the order and both are not as expected. I chose the filter for bras with preformed cups and ordered from that list, but what arrived has soft unlined cups so will have to be returned. I'm hoping the rest of the order will be delivered soon and will be as expected.
Usually ok enough, but not this time! Offered free next day delivery but it didn't deliver until 5 days after I placed my order. The next day the item I ordered (which I only ordered because of the next day delivery offer!) was reduced in price. Evri have failed multiple collections as Freeman's won't honour the price (found cheaper on Amazon) and I asked Freeman's to match the Amazon price, which I sent a screenshot of for proof, but they offered 10% which didn't even reduce it to the offer price they're currently selling it at(!) and when I asked for flexibility based on the whole shocking experience they've ignored me. But the did ask me to leave a Trust pilot review based on my experience.... So there it is! 1* and crap customer service. Unlikely to order through them again despite having been a loyal customer to the group for many years.Oh, and they don't have a complaints email and just tell you to use their 'contact us' page which is just the customer service team who don't give a damn about anything
The ordering and delivery processes were very efficient with regular updates. I deducted a star as the incorrect item was sent due to a warehouse error. Customer services once aware of this quickly rectified the issue ensuring I was fully reimbursed and assisted in replacing the wrongly sent item so 5 stars for their work
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