customcontrollers.com

4.3
4.3 Based on 61 reviews

...

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Average Rating

4.3

/
5

61 Reviews

5 Star
77%
4 Star
2%
3 Star
7%
2 Star
5%
1 Star
10%

All Reviews

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Review Time

Mike
Fantastic experience with the controller!

In November 2024, I purchased an elite controller for my son, and he has been overjoyed with it. Even with his rough handling, it took nearly a year for any problems to arise. I contacted the support team via email and was pleasantly surprised to receive a reply the very next day. The controller was returned and repaired in just 10 days. The service was exceptional, and I will certainly recommend it to others.

5
Date of experience: Jan 01, 2026
Gertrude Barnes
In November 2024

In November 2024, I purchased an elite controller for my son, and he has been absolutely thrilled with it. Despite his heavy-handed use, it took almost a year for any issues to arise. I reached out via email and was pleasantly surprised to receive a response the next day. The controller was sent back and repaired within just 10 days. The service was outstanding, and I will definitely recommend it to others.

5
Date of experience: Dec 31, 2025
Gift for my son

I bought this as a present for my son, but unfortunately, the box arrived completely damaged with ripped cardboard and detached plastic. I will have to use tape to fix the box, which makes the gift look cheap and used.

3
Date of experience: Dec 16, 2025
Frank
Exceptional service

The service was exceptional. My son's controller stopped working (only some buttons), and I emailed them. Within 24 hours, I received a response. They sent me a pre-paid return envelope the same day, and it was repaired and returned quickly. They kept me updated throughout the process. I was very impressed with the after-sales service and will definitely use them again. Thank you for making my son's day!

5
Date of experience: Dec 12, 2025
Bradley K.
Elite controller purchase

I bought an elite controller for my son in November 2024, and he has loved it. He is quite heavy-handed, and after nearly 12 months, the controller developed some issues. I sent an email and received a reply within a day. The controller was returned and repaired all within 10 days. Fantastic service that I will certainly recommend to everyone.

5
Date of experience: Nov 21, 2025
Emo Anderson
Disappointing experience

I ordered a refurbished controller that was advertised as 'excellent,' but it arrived with incorrect parts - missing a thumb stick. I found better prices elsewhere online and contacted them, but they were unwilling to adjust the price. I will be returning it, but their email response time was not great.

1
Date of experience: Oct 23, 2025
Jay Bell
Custom controller success

Custom controller was a hit! I would definitely purchase another one in the future.

5
Date of experience: Oct 21, 2025
January Cooper
Fast delivery and great gift

The item arrived super fast and was a birthday present for my son, who absolutely loved the custom controller. Great design!

5
Date of experience: Sep 23, 2025
Edna Clark
Kids are thrilled

Everything is perfect. The kids love it!

5
Date of experience: Sep 15, 2025
Lucinda Price
Outstanding purchase experience

I recently bought a controller and couldn’t be happier! The design exceeded my expectations—sleek, high-quality, and exactly what I wanted. Their attention to detail was evident. What truly impressed me was the customer service; they were incredibly helpful and responsive throughout the process. It’s rare to find a company that delivers both a great product and excellent support. Overall, I’m extremely satisfied and would recommend them to anyone seeking a personalized gaming experience. I will definitely return for future purchases!

5
Date of experience: Sep 11, 2025

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