Review Time
I subscribed to CV Genius in December 2024 and cancelled within 14 days, receiving written confirmation of the cancellation. However, I later discovered that payments continued to be taken from my account at various intervals for approximately 16 months afterward.
I attempted to resolve this matter by email but received no response. I then contacted customer service by phone on numerous occasions, speaking with representatives named KC, Lyn, and John. Despite repeated requests for a full refund, I have only received six months refunded at £16 per month. I am still owed an additional 10 months of payments.
I have been unable to speak with a supervisor or obtain meaningful responses via email. Additionally, when calling the UK contact number, I was informed that the call centre is based in Switzerland, which has made the process even more frustrating.
Overall, the lack of customer service and accountability has been extremely disappointing. I cannot recommend this service and advise others to exercise caution. I will continue to seek a full resolution to this matter.
No cancel button — tried to charge my card 3 times!Stay away from this service. I signed up for the trial, and when I wanted to cancel, I discovered there is NO cancel button in the account settings. None. The page only shows your billing dates and a receipt download button.They still attempted to charge my card 3 separate times. I only found out when my bank flagged the repeated attempts.This is a deliberate tactic to trap customers into paying. I had to go to my bank to stop the charges. Do not enter your card details on this website.
Deceptive billing practices — no cancel button in account settingsI signed up for the 14-day trial and when I tried to cancel, there was simply no cancel button anywhere in the account settings. The only option available was to download a receipt.Despite trying to cancel, CV Genius attempted to charge my card 3 times. This is completely unacceptable for a legitimate subscription service — hiding the cancellation option and continuing to attempt charges is a dark pattern that borders on fraud.I had to contact my bank to block the charges. Avoid giving your card details to this service.
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