Review Time
Misleading Advertisement and Unwanted ChargesThis online platform advertises itself as a free service, creating an expectation that users can access its features without cost. However, upon completing the process, a subscription fee is imposed, which requires users to actively cancel if they wish to avoid continued charges. This approach can be considered deceptive, as it does not provide full transparency regarding the costs involved from the outset.Performance Issues and Lack of Essential ToolsIn addition to the misleading payment structure, the platform suffers from slow performance. This sluggishness negatively impacts the user experience, particularly when time is of the essence. Furthermore, the website fails to address spelling and grammar errors, which are fundamental requirements when drafting a CV. The absence of these basic editing tools diminishes the platform's effectiveness for job seekers.Ineffective Cover Letter AssistanceThe cover letter writing assistance offered by the platform proves to be unhelpful. It does not provide improved options or meaningful guidance, leaving users with unsatisfactory results. As a consequence, the cover letter feature does not add value and is unlikely to be used again.RecommendationBased on these experiences, it is strongly recommended that this service not be used. The combination of hidden fees, poor functionality, and inadequate support for both CV and cover letter creation suggests the platform should be removed from the internet to prevent further inconvenience to users.
I subscribed to CV Genius in December 2024 and cancelled within 14 days, receiving written confirmation of the cancellation. However, I later discovered that payments continued to be taken from my account at various intervals for approximately 16 months afterward.I attempted to resolve this matter by email but received no response. I then contacted customer service by phone on numerous occasions, speaking with representatives named KC, Lyn, and John. Despite repeated requests for a full refund, I have only received six months refunded at £16 per month. I am still owed an additional 10 months of payments.I have been unable to speak with a supervisor or obtain meaningful responses via email. Additionally, when calling the UK contact number, I was informed that the call centre is based in Switzerland, which has made the process even more frustrating.Overall, the lack of customer service and accountability has been extremely disappointing. I cannot recommend this service and advise others to exercise caution. I will continue to seek a full resolution to this matter.
over charged. I paid the 2.90 it suggested was a one off fee for downloading my CV. No problem. Now 2 weeks later I have been charged 19.90 for a subscription I didn't subscribe too or if I did it wasn't clear.As of yet no contact regarding refund, just a cancellation offer of 3.00 for the month which I have refused.unclear and dishonest pricing with the offer of silly prices if you cancel. why not charge at a fixed rate for everyone, make it clear and give me my money back.
I searched the world wide web for a FREE CV BUILDER with AI assist. Your website was at the top of my feed. With my typing in specifically "FREE" i did not do a second glance. I then spend about an hour on your website that is very well layed out, easy to use and user friendly. Only to try and download a copy of my CV and be told i MUST PAY £2.90 FOR A PDF DOWNLOAD!!!!! OUTRAGEOUS! This company is smart in the sense it knows an hour of my time is worth more than £2.90 so i am ashamed to say i am actually a valued paying customer. I can not call it a scam as i got what a paid for, however false advertizement YES. Usually i end my deliberations with a thank you! but not this time. Shame on yourselves. I hope others read this before making the same mistake, however i imagine if you are infact reading this you have also done the same thing. 1/10
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