Review Time
Unsafe! Dainton trapped us and another customer on their site with no means of escape. The gate closes automatically at 4pm, and they don't bother to ensure the site is secure before locking up for the night. Dainton's lack of duty of care towards their customers is shocking.Emergency contact numbers also go unanswered, only compounding the distress. What if there is a medical emergency or fire? They blame the customer, citing T's &C's signed years ago, and suggest you should get a fob for access after hours. This is of little consolation when you are stuck in there. A real blame culture from both Paul the owner and Stan the manager, who should both consider taking a course in customer service, as telling a very distressed customer who is in a panic that they are "irate" or threatening that they should rather be calling the police on us for being onsite after hours is outrageous. Especially when they are the ones who have locked you in. Think carefully before you entrust your possessions with this company.
I would highly recommend Dainton self storage in Torquay I rented a storage unit which suited my needs perfectly. Dainton was the only storage provider who can rent units instantly, were competitively priced and had a variety of storage unit sizes.The entire site is secure and you are given you unique access code for out of hours access. The site was immaculate always given the excellent security on site I was relieved that my unit and its contents were safe and secure The staff were always respectful, polite and very helpful. They go the extra mile to help you. contract terms are excellent. If I ever need storage again they are my first choice Thank you Dainton for a wonderful experience
Excellent ‘one stop’ storage facility. The location & access to the units are convenient & easy. Well laid out, and thought out, clean, dry & well maintained. Great variety of storage options & packaging supplies. Fairly priced.However what really makes this a ‘stand out’ business, is the staff, polite and positive, with a very helpful ‘can do’ attitude. Particularly Lee, who could not have done more to accommodate an urgent requirement at short notice for a storage option. He is an absolute asset to the company, and hopefully they are aware of this.Thank you Lee for your kind assistance.
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Need more space? We provide a wide range of storage options and offer modular buildings for workspace solutions, serving both personal and business needs. With depots across the South West of England and South Wales, we stand out with helpful staff and services tailored to each customer.
As a family-run business since 1975, we pride ourselves on exceptional customer service, making us one of the largest self-storage providers with over 5,000 customers. Whether you're moving, downsizing, or need flexible space for your business, we’ve got a solution that fits your budget and needs.
From secure external units and internal lock-ups to vehicle storage, our convenient locations and dedicated team ensure a hassle-free experience.
Our Portable Building Services also offer high-quality modular cabins, providing adaptable space for your growing business.See more
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