Review Time
I ordered over a month ago and have not received anything. I bought items for my child's birthday and have emailed multiple times asking about my order. They eventually responded, saying it was being shipped, but it never arrived, and they are not replying to further inquiries. They took my payment but have not sent any of my order.
I ordered a Bunch of SKZOO Plushies and a Shirt, for round about 200€.When my package first arrived, I saw very quickly that the SKZOO weren't originals.Concerning that I got them at a discount, I wasn't too mad, but still disappointed, because I was under the impression that they're orininals.Then I noticed, that 5 items were missing.It took a few attempts on my behalf to get a response from them.When they finally replied, they told me they would be shipping the missing items soon to me.But some of them were already sold out so we agreed that I would get a refund for the 2 sold out items.When my secind package arrived I got mad. 1. One Dwaekki was the wrong kind (I didn't care anymore so I was fine keeping it.2. I still hadn't gotten my refund. I wrote 3 E-Mails informing them and asking for my refund - no replies.Finally I had received a message, them telling me they had shipped the missing items.Duh no shit I know, but we agreed that I would get a refund for 2 items because they were sold out in the meantime.So I replied and told them that.Even wrote 3 more E-Mails because they wouldn't answer anymore.They haven't answered till this day.Funny thing, even Klarna wouldn't help, I filed a complaint over a month ago without getting any information. I gave them all the details on the missing items.Today I git an E-Mail basically telling me I'm screwed, because Danjoo lied and told them they had shipped the missing itemsnYes they did - but not completely and never got my refund.Don't order here if you value your money.
I would give it a zero star. I got a shipment of labubu’s about 2 months ago crushed. I emailed them and they said they would replace it. And I can’t even get an email answer from them when it was shipped. So I asked for a refund and nothing from them. Now I have to go and dispute it with my bank. So mad!!!
Really upsetting experience with this retailer. My daughter bought some items as a gift for friends with her pocket money and they never arrived. The postage charges say it includes insurance which gave me some comfort as they’re coming from abroad, but I have now reported this to them 5 times and still no refund. I would never use them again! I still don’t know if or when my presents will arrive so I was defrauded by nearly £50.
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