Review Time
We had a very disappointing experience with Darlington Building Society.
Our mortgage application progressed for a long time, and only at the final stage, after the underwriter reviewed the case, we were told that funds originating from India would not be accepted. This was extremely frustrating because this should have been made clear much earlier in the process, not after months of waiting, paperwork, and effort from our side.
We had already provided documents to show that the funds were legitimate and had come through proper legal channels. Despite this, when we asked for a clear explanation, we were not given a proper answer. The only response we received was that it was considered a “risk,” without any clear justification.
What made the experience worse was the lack of transparency. A decision of this importance should be explained properly, especially when it affects a family’s home purchase and causes so much mental stress. Instead, we were left feeling that our case was not assessed fairly and that the origin of the funds was judged negatively without proper consideration of the evidence provided.
Overall, the process caused serious delay, uncertainty, and unnecessary stress. We expected a fair and transparent assessment, but unfortunately that was not our experience.
Our five-year mortgage journey with Darlington has wrapped up, and dealing with them has been nothing short of delightful. I truly appreciate the convenience of reaching out via email or phone—unlike the 80s when visiting a branch and facing someone in a suit was the norm. Their guidance and assistance have been impeccable. They are both efficient and friendly, what more could one desire? Kudos to Darlington!
I wish i can give lower than a 1 star. Please guys taking up a mortage loan with DBS is totally not recommendable. If you must, please take your time to read the terms and conditions very well especially if you plan to make annual overpayments. Their overpayment can only be a one lump sum during the fixed period, not annually like many other lenders.
The process is overly bureaucratic, with an excessive dependence on traditional mail, leading to significant delays. Setting up or using Darlington online can be quite challenging, as they even send your ID through the mail, which is puzzling. Although interest rates are generally more favorable compared to Nationwide, the hassle of dealing with these issues makes me reconsider continuing with them.
What a useless building society. I tried 4 times to make a deposit into my regular savers account using the confirmation code numbers supplied by my bank. Every time, kept on repeating to put in the confirmation code. Obviously have very poor software. So I tried to issue a complaint and this also did not go through as the software did not recognise my postcode. Will no longer be putting further money into this account and advise everyone to avoid.
We had a very disappointing experience with Darlington Building Society.Our mortgage application progressed for a long time, and only at the final stage, after the underwriter reviewed the case, we were told that funds originating from India would not be accepted. This was extremely frustrating because this should have been made clear much earlier in the process, not after months of waiting, paperwork, and effort from our side.We had already provided documents to show that the funds were legitimate and had come through proper legal channels. Despite this, when we asked for a clear explanation, we were not given a proper answer. The only response we received was that it was considered a “risk,” without any clear justification.What made the experience worse was the lack of transparency. A decision of this importance should be explained properly, especially when it affects a family’s home purchase and causes so much mental stress. Instead, we were left feeling that our case was not assessed fairly and that the origin of the funds was judged negatively without proper consideration of the evidence provided.Overall, the process caused serious delay, uncertainty, and unnecessary stress. We expected a fair and transparent assessment, but unfortunately that was not our experience.
Fantastic experience today. Took my grandson who is almost 3 into the branch to pay his piggy bank money in. I am trying to teach him about savings, so it's fantastic that he can still get a passbook account to watch his pennies grow. The staff were wonderful with him. The low counter for disabled customers was perfect so that he could see what the assistant was doing. He was allowed to 'help' her weigh his money and the staff attitude made the experience so positive that we will be going regularly to do this. Banks could learn a lot about personal service from small building societies
We've just finished our five year mortgage with Darlington and in my experience they've been so easy to deal with it's been a pleasure. I love how I can email or phone ( we could never do that in the 80s it was into a branch with a stiff wearing a suit) and their advice and help has been spot on. Efficient, friendly what more could you ask. Well done Darlington 👏
I wrote a review of Darlington Building Society 2 1/2 years ago which was not very complementary at all and was fully deserved. Gave them another chance at the weekend by opening their online regular savings account. How things have changed.The account was opened instantly with little fuss and access to online banking with them is good, simple and straightforward. Last time they insisted I had to have an interview with someone before I could open an account - thank goodness that's gone.So overall would highly recommend Darlington Building Society. The only issue is the low interest rates on many accounts compared to elsewhere
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We are a mutual at heart, putting our members first and have been since 1856.
We have nine branches spread across the North East, County Durham, and North Yorkshire. The branches are supported by our on-line banking service, Darlingtonline.
We offer a range of savings accounts and mortgages, to help our members save for the future and realise the dream of owning their own home.See more
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