Review Time
Very poor service. Left carpets soaked and still dirty, I had to go back after they left to use my little vax machine to absorb as much water (and dirty water it was! see pics on Google) as I could with a home appliance when this should have been done by the “professionals”! Also quoted £120 over the phone, then once in the house they said my stairs are too dirty and need to use stronger chemicals so it will be £160! Fell for it and went ahead as I have small children and also pregnant and I just wanted my carpet freshened up before Xmas and baby arrival You have also broke my bathroom tap and walked away without telling me this!! so for this I will be reporting you to trading standard. Not to mention when u have someone in the house coming to clean for you, you would expect for their appearance to match the job they do, this was far from it, you need to work on the BO sorry to say. Also both of you were very intrusive in my house and keep looking around as if u were looking to steal things. Also in appropriate comments about family photos I had on the wall. U also talk mostly in your langauge amongst yourself, they think just because u are a white person u don’t understand other languages and have no ideea, little u don’t know about a person past! Your friend also proceeded to sit on my sofa and grab one of my children toys and looked at it suspiciously.I’m sorry but u came to my house to work not to sit on sofa uninvited. Very rude for 2 men calling themselves Muslims and with morals. Don’t use them! All Google reviews are fake. Read trust pilot reviews. Messaged them to say they broke the tap and that they need to pay for it, total denial, said it wasn’t them when I had nowone else in the house. I have sent them the quote from friend plumber with discount of how much it will cost to fix, firstly he blocked me then he had the cheeks to say it’s too expensive and he has another friend who can do it for cheaper! U will never put a foot in my house again, who do u think trusts u again? Refund for the so called “carpet cleaning” given and also for the repair of the tap but even this took some messaging and threatening with legal action and passed from manager to director etc etc, all their family pretending to be in the business. Also trading as DC carpet and upholstery Experts Ltd. Shame on u! What goes around comes around, and remember your Allah can SEE everything you do to all these innocent customers!
3 average sized bedrooms - few marks in carpet but not significant. Told it would be £170 for “basic clean “ but if I wanted the marks to come off it would be another chemical that they had to use and that would be £300!!! They offered £260 for cash. Extortionate but went ahead as I needed them doing prior to renting out.They were there for 1 hour. One of the guys then stood over me and asked that I give a good google review to help his business- I declined . Opportunists at best. Another guy , same day who was cleaning oven said he would have done the 3 for £100 and had a £4000 top of range cleaner. Feeling ripped off …..
Booked then at short notice and was told a price of £90 on the phone but when they arrived they said it would be £250! When I said that was too much price eventually came down to £150 which was likely about £50 still too much. Job done ok but not brilliant and I felt patronised bordering on rude. Still waiting for a receipt and would not use again or recommend
The service from DeepCleanExperts was excellent. They were quick to respond, gave me a fair price, and delivered amazing results. The carpets smell fresh and look vibrant, and the whole house feels cleaner. I will definitely use them again!
Feel totally ripped off. Stains still showing now carpet has dried. Took days for sofa and carpet to dry. Paid a much higher price than quoted on the telephone. One chap spent most of his time on his phone. Said the scotch guard was part of the chemicals which I don’t believe. Sofa and carpet not left with a nice fresh smell as I expected. Forced to leave a review on google with the chap taking the photos himself with my phone and giving himself 5 stars. Do not recommend.
Terrible! Requested sitting room, stairs and L-shaped sofa to be cleaned. Was told over the phone minimum charge was £90. Turned up two hours after initial scheduled time. Due to work my wife had to let them in. Quoted £380. Asked why so much, they said that the state of the carpet required a ‘deep clean’. Now that our carpet has dried it is still dirtier than the patch I cleaned with a hired Rug Doctor from Asda (£27.99) 6 months ago which we covered with a rug (see photo). They took less than an hour and on completion sought to coerce my wife into completing an online review before they left. Another carpet cleaner provided a subsequent quote of £120 for the same specification.
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