Review Time
Cannot get ahold of any one after 18 weeks of waiting for our clients kitchen to come in with no definitive answers. The CEO Alan Weiner has not been able to assist with this and the more we look into this company they seem to be on brink of bankruptcy. Could not recommend purchasing from here I suspect many of their clients should look into being refunded or hiring legal council.
Working with Marfa is painless! The team is organized and thorough. But most importantly, I love the work that they do—so modern and beautiful. Two years ago they made my kitchen cabinets and my primary bathroom and now they are working on another bathroom renovation and a new powder room. It was a great experience from start to finish on the first project and it has been the same on this project as well. I highly recommend Marfa.
I would give 0 stars if I could. I work in construction and have worked with a variety of millworkers, and none have been as awful as Marfa. Alexander and his team are disrespectful, raise their voices in an effort to intimidate, and demand payment without delivering all the cabinets. I finally gave up and paid them the balance to try to get them to deliver the remaining items, then they used that against me to claim I shouldn't have paid them without receiving the items. Geno in Customer Service does not provide customer service, but rather customer beratement. When I requested my remaining items be sent, he accused me of being unprofessional.As a working professional in the construction industry, their cabinets are mediocre, and some of the most expensive I've seen. They don't keep to promised timelines, don't deliver everything you've ordered but insist they have, and when they make a mistake (which happens every step of the way), they refuse to own up to it. I'll never allow one of my clients to work with them again, as I have millworkers who can make the same cabinets at a higher quality and for a lower price, and who actually honor their contractual agreements.
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