Review Time
The service was exceptional before the acquisition, but it has significantly declined since then. Support has become inadequate, bureaucracy has increased, and policies are frequently changing. What was once straightforward is now slow and frustrating.
The service was exceptional before the acquisition. Unfortunately, things have taken a turn for the worse: customer support has become lacking, bureaucracy has increased, and policies are now constantly changing. What used to be easy and seller-friendly is now a slow and frustrating endeavor.
As a customer for over a year, I want to share my experience to highlight the ongoing issues with the service. Initially, their integration with a platform was impressive and made fulfillment easy. However, they frequently lose track of inventory in their warehouses and responses to inquiries about lost items take far too long. They lack accountability and often rely on policy rather than customer relations when resolving issues. Inbound shipments also face significant problems, leading to financial losses. Overall, I cannot recommend this service; consider other options.
This company has charged me long-term storage fees for years while ignoring my emails. Now I face threats of collections over just nineteen units! They are pursuing me for an amount that has accrued due to their lack of response. I strongly advise against engaging with this company.
I received a job offer from a company after answering basic questions. The recruiter mentioned they found my resume online. However, upon receiving an offer letter and various documents, I became concerned. I began researching the company to gather more accurate insights and hope others will share their experiences.
The service was reliable until the acquisition, but since then, we've seen continuous increases in fulfillment fees and storage costs. If you're considering signing up, prepare for annual rate hikes of 15-20%. Their rates are unlikely to remain stable, and the increases will be substantial.
I rarely write reviews, but my experience has been so poor that I feel compelled to share. Issues arise constantly, resulting in significant financial losses and unhappy customers. Packages have been lost for weeks without compensation, and their platform often fails to update orders. Communication is frustratingly slow, and I do not recommend this service, especially for small businesses.
The customer service is abysmal. If you need assistance, expect to wait weeks for answers, if you receive any at all. There’s no phone support, just ineffective email or chat options. They also don’t have their own warehouses, leading to a higher risk of lost inventory. Consider other logistics partners instead.
This company has caused significant damage to my business reputation due to mismanagement of shipments and inventory. Late deliveries and damaged packages became commonplace. Using their services has been a regretful experience, especially given their high fees. I strongly advise seeking out more reliable fulfillment companies.
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Deliverr provides modern logistics and fast fulfillment to help companies of all sizes achieve 1- and 2-day delivery, and simplify their operations.
With a vast network of 40+ warehouses, 2 cross-docks, and best-in-class logistics technology, Deliverr helps you meet customer expectations with fast 1- and 2-day fulfillment. We are directly integrated with your eCommerce marketplaces and channels, and manage the entire fulfillment process across all your eCommerce channels for maximum visibility.See more
