Review Time
The client service is inexisting.
The parcel should have been delivered 1 week ago, an incident happened, and since then, I am unable to reach out to anybody (email, chatbot).
The situations is extremely stressing, because of the absence of answer!
The client service is inexisting.The parcel should have been delivered 1 week ago, an incident happened, and since then, I am unable to reach out to anybody (email, chatbot). The situations is extremely stressing, because of the absence of answer!
Created an Account to send a Parcel to Spain from Portugal.Filled in my details and the Address etc of the company in Spain, paid via PayPal for the order.The account showed that DELNEXT were Processing the order in my account, NO parcel label arrived by email that day.The next day all the information on my order had disappeared from my account.Wrote 4 / 5 emails to the customer services and each time they said they need the Tracking Number, but there was no info to give them, totally useless and unhelpful.Now I have been Refunded by PayPal who immediately responded to our situation , thank you PayPal.I would never use or recommend DELNEXT unless you need a lot of hassle, rubbish service.
I placed an order to be collected and send, chose the date and paid. The order displayed under my account showed a collection date a week later from what I selected. I tried to contact them over the phone for hours ( just a recorded message, no one picks up ), wrote an email and 36 hours later no reply.Now under my account the order simply disappeared. So I paid 150 euros to a delivery that should have left yesterday and I am left with no reply and no idea what has happened. Despite paying extra to track the order.Don't trust or place orders with this company.
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Send parcels to anywhere in Europe for the lowest price. With Delnext you can send anything you want to where you want. Your parcels will be delivered safely and for an awesome price.
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