Review Time
I had a really great experience with Dermatica. After I explained that my skincare formula was accidentally misused by my sibling and finished earlier than expected, their team was super understanding and helpful. They replaced my formula free of charge, no hassle at all.
The customer service was kind, professional, and quick to respond you can tell they genuinely care about their customers, not just the subscription. The whole process was smooth and stress-free.
Really impressed with the team and the way they handled the situation. Highly recommend Dermatica
Great skincare, excellent service and this company provides important follow ups. Since starting my prescription 6 months ago I have noticed a significant improvement in my skin. My skin tone is more even and my face appears glowy instead of dull and lifeless as it was before starting my tretinoin journey. Please buy with confidence. Dermatica will taylor your skin care prescription just for you you.
I find the fact that there are regular reviews of how the treatment is working very reassuring. My feedback has been listened to and changes made to my prescription as required. As a result of this my skin is better than it ever has been.
A personalised service and regular check ins to ensure I'm getting the skincare I need.
Honestly, my skin has never been better, this is part of my lifestyle now and I'm so grateful!
I also love the service options...I can delay my next delivery to when I want, if and when I have enough skincare to last a while.
Highly recommend to anyone with skin concerns! I wish I'd found Dermatica years ago!
I enjoy the products and maintain a monthly subscription. Unfortunately, timely delivery is often an issue. The customer service team is courteous but lacks effectiveness. Currently, I'm out of the product that was supposed to be dispatched around 30 December, and I'm still waiting. Very disappointing.
I reactivated my subscription after canceling it in 2022 due to financial constraints. During an acne consultation, they prescribed a cream for a past skin issue! I submitted new photos at the end of December, yet my order isn’t set to ship until the end of January. Why the nearly two-month wait after reactivating my account? The staff seem unable to address ongoing issues efficiently.
Customer service used to be excellent. Given the cost of treatment, I expected better. Previously, they would: A - provide more value; B - send reminders before shipping so I could adjust the dates if necessary. Now, when I reach out to online customer service, I only receive automated responses that ignore my concerns.
I recently resumed my subscription after canceling it in 2022 due to financial reasons. After an acne consultation, they prescribed a cream for rosacea, addressing an old skin issue! I submitted updated pictures at the end of December, yet my order won’t ship until the end of January. Why the lengthy wait after reactivating my account? The staff seem unable to resolve ongoing issues in a timely manner.
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Dermatica's online service offers fast, easy and affordable access to prescription skincare treatment and aftercare. Our expert dermatology team will analyse your skin to determine the best treatment to achieve your skincare goals.
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