Review Time
I received a completely different cake than what I ordered, a dry sprinkle cake instead of the choc fudge cake, which I had to throw away. Based on the reviews, it seems that this happens frequently, where they send something other than what was requested. I've even reached out to trading standards out of principle, not just for the money. The customer service was appalling, and it feels like they only care about making a profit. I personally will never order from them again. My advice to anyone considering an order is to avoid this service and opt for a reputable company instead.
I received a completely different cake than the choc fudge cake I ordered, and it was a dry sprinkle cake that I had to throw away. From what I've seen in other reviews, this seems to be a common issue where they don’t actually have your order and just send something else. I've contacted trading standards not for the money, but on principle. The customer service was terrible, and it seems they only care about profit. I will never order from them again. My advice to anyone thinking of ordering is to steer clear and choose a reputable company.
DPD is completely unreliable! If I place an order with a company that uses this service, I won't be giving them my business. I ordered a significant amount of meat this week, but DPD claimed it couldn't be delivered due to perishability. I'm still waiting for my refund. Additionally, I ordered a birthday cake that was left near the communal doors instead of being delivered directly to me, despite being home. This laziness is unacceptable! I have also faced issues with other orders being left outside. You need to improve your service; if you can't handle deliveries, don't take the job!
I ordered a birthday cake for my husband's 60th, and while it arrived on time, I was very let down. The cake had slipped off the board and was damaged on the sides. It was supposed to serve 16 people, but it seemed more like 6 slices. I contacted the company about the damage, but they insisted it was fine and are now ignoring my messages. This cake wasn't cheap, so I expected much more. I wish I had just gone to a reputable store instead.
I ordered a specific cake but received a completely different one. When I reached out to the company, they explained they didn't have what I ordered and sent an alternative without trying to contact me. It makes no sense to replace one type of cake with another when there are similar options available. I've requested a refund or a replacement, but now I'm being ignored. I plan to escalate this issue.
I ordered six mini cheesecakes but received only three flavors instead of the six different ones I expected. When I inquired via email, I was told they sent what was available without prior communication. If they had contacted me, I could have chosen different options that were in stock.
I ordered a cheesecake selection for my niece and paid extra for birthday delivery. I realized my address was listed instead of hers and contacted the company immediately to correct it. Two weeks later, the gift arrived at my address, and she missed out. The company said the product had already shipped and offered no goodwill gesture. I wouldn't use this service again, and if I had known I couldn't change the address, I would have canceled the order. The only reason for one star is that the cakes taste nice.
I ordered a carefully chosen cake for a child's birthday, but the wrong one was delivered. It was inappropriate for the occasion, and no refund was offered. When I requested one, I was told to return the incorrect cake at my expense, but it was already too old to eat, and no return address was provided.
I'm still waiting for a delivery that was supposed to arrive yesterday, but it seems to be stuck due to a strike with the courier. The desserts were not delivered, and it feels like the company doesn’t care since they already have my money, along with the delivery fee. If the perishable items arrive late, they'll be completely spoiled.
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