dext.com

4.6
4.6 Based on 201 reviews

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Average Rating

4.6

/
5

201 Reviews

5 Star
88%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
8%

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Cordelia R.
Everything is okay if you don’t need to…

Everything is okay if you don’t need to talk to them the customer service is diabolical. I have four accounts with them. I am cancelling all tomorrow.

1
Date of experience: Jan 19, 2025
Nicolas Clark
Dext is the most efficient and easy to…

Dext is the most efficient and easy to use expense platform I've seen in my 25+ yrs of business. It doesn't 'steal' time away from sales reps and others since the app does all the work for them.

5
Date of experience: Jan 16, 2025
Davis B.
Without doubt this is the worst…

Without doubt this is the worst platform to use for processing invoices. Abysmal support and a totally disfunctional platform. The auto rules 100% never work and associate any nominal codes for suppliers putting through payments as other payments rather than importing invoices If i could give it - 1000 starts I would Dreadful If you want to triple your work load use Dext

1
Date of experience: Jan 15, 2025
NeeZixX
DEXT - Processing speed had reduced significantly.

DEXT was fantastic up until it was taken over by their new company. Bank statements used to take less than an hour to process, however, I am having to wait for hours on end for Bank statements to process. If I have to upload bank statements past 1pm in the afternoon, I can't even expect to have them processed till the following morning. I wonder if DEXT has purposely done this to force their users to purchase their 'boost' version that obviously costs more. It's a shame really.

3
Date of experience: Jan 15, 2025
asphalt321
Dext is easy to use

Dext is easy to use, intuitive and a great way to quickly keep track of expenses for reimbursement. I never dread putting in my receipts and creating expense reports, because I can get it done in 3 minutes or less! The app and website are equally accessible and reliable. Thanks, Dext!

5
Date of experience: Jan 10, 2025
Non-existent user support

Non-existent user support. I changed phone and was unable to login and their website just gives tutorials on how to login, which don't help.

1
Date of experience: Jan 09, 2025
Serge Waters
Keeps me organized

4
Date of experience: Jan 03, 2025
Roberta Butler
Helps us streamline our data processing…

Helps us streamline our data processing for bookkeeping processes in a tight labor market

5
Date of experience: Dec 18, 2024
Justin Hughes
Violation of consumer law

I am a public practice accountant operating an accounting firm in Australia. On April 9, 2024, I subscribed to Dext with the expectation that it would streamline our bookkeeping services.However, on April 17, 2024, I contacted Dext to cancel the subscription because the software was unsuitable for our practice. I requested the removal of our subscription, but I was informed that it was an annual contract and could not be canceled. I explained that we had only used the software for a few days and would not use it again due to its unsuitability for our needs.Under Australian Consumer Law, consumers are entitled to a 10-business-day cooling-off period to change their mind and cancel a contract. Despite this, I am now, eight months after the initial subscription, receiving letters from a collection agency demanding payment for the overdue amount.

1
Date of experience: Dec 18, 2024
Snowder86
Impossible to cancel subscription

Be very careful taking out a subscription with Dext. You will be signing up for a minimum year's contract -- which is not mentioned when you sign up. And if you want to cancel you have to do so before the current year expires since the sub automatically rolls over the another year. Something else which isn't explained. This feels very close to a scam to me given the lack of info provided on terms and conditions either upfront or at the annual renewal date. The software is also very expensive. Apron now provides very similar functionality at a fraction of the cost.

1
Date of experience: Dec 03, 2024

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