dh-gate.com

1.5
1.5 Based on 254 reviews

...

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Average Rating

1.5

/
5

254 Reviews

5 Star
8%
4 Star
2%
3 Star
2%
2 Star
4%
1 Star
84%

All Reviews

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Review Time

CrasPL49
Terrible experience with unreliable sellers

I had a terrible experience with unreliable sellers. I bought a bag that arrived damaged, and the seller blamed me for the damage. I provided proof that it was still in its original packaging, but they rejected my refund request. I'm left with a damaged product and no reimbursement. If there are issues with your order, the platform offers no help to recover your funds. It's better to choose other sites that guarantee your money's safety in case of problems.

1
Date of experience: Dec 03, 2025
Myra Harris
Avoid this seller

I ordered from a seller who turned out to be unreliable. When I reached out to the company about returning an item, they only offered a partial refund. Since I didn't want the item or a partial refund, I contacted the platform, but they sided with the seller and canceled my case. Be cautious when ordering from these sellers. While most items I've bought from the platform have been satisfactory, trying to return this one was a letdown.

1
Date of experience: Nov 27, 2025
Kallamar
Difficult return process

Getting a return or refund is nearly impossible. When I disputed the issue, the customer service responded in a language I don't understand and demanded excessive evidence. The return platform won't accept the photos I provided. I've requested the customer service to reach out to me multiple times, but I've received no response.

1
Date of experience: Nov 03, 2025
wattch
Terrible seller

Terrible seller. They sell poor-quality fakes and support the seller when I tried to obtain a refund. Avoid at all costs!

1
Date of experience: Nov 02, 2025
Petula Price
Disappointing experience

Disappointing experience. Everything I purchased was of poor quality. When I tried to address this, they claimed returning the items would be too costly, making it not worth it. Save your money and shop locally.

1
Date of experience: Oct 01, 2025
Theo03157
Satisfactory app experience

I primarily use the app, so I can't comment on the website. It does take a while to receive your items, typically between two to three weeks, though some sellers ship from within the country, arriving in under a week. I've received all my orders and am pleased with my purchases. This platform is a great option for affordable knockoffs. The more you invest, the better the quality. For instance, I bought a high-quality bag that looks just like the original, and my friend couldn't tell the difference. However, cheaper options may not hold up under close inspection. Overall, it's an excellent place for quality goods at lower prices.

5
Date of experience: Sep 20, 2025
Stay away unless you want trouble

Stay away unless you want to encounter issues. I tried two transactions, each around £100. The first order was canceled two weeks later due to stock issues, and I received a refund. The second order was problematic, as the seller sent a cheap item instead of what I ordered. Despite having evidence, the seller remains active on the site. It seems the platform is indifferent to the presence of scammers. I've learned my lesson and won't be returning.

1
Date of experience: Sep 14, 2025
GP76
Scammed!

Scammed! I ordered a bracelet and only received an empty box. It's very frustrating.

1
Date of experience: Sep 13, 2025
Anthony Sanders
Untrustworthy platform

Items were not as described, and the platform offered an insufficient refund on a larger order. I wouldn't trust this service.

1
Date of experience: Sep 08, 2025
Russi Bell
Disappointed with recent order

I am very disappointed with how my recent order was handled. I received an item that didn't match the description, yet the platform closed my case and issued a minimal refund, claiming it was the 'minimum amount.' This contradicts the Buyer Protection policy, which should cover such issues. If this isn't resolved with a full refund, I will escalate the situation to my bank and consumer authorities. I expect the platform to adhere to their own policies.

1
Date of experience: Sep 05, 2025

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