sassafras.in

1.7
1.7 Based on 33 reviews

SASSAFRAS, a homegrown fashion label, is a brand for the young, wild and stylish. We aim to reach the fashion-forward & free-spirited youth of today and grow to become their style source with our selection of clothing range. The name is inspired by the co...

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Average Rating

1.7

/
5

33 Reviews

5 Star
12%
4 Star
6%
3 Star
3%
2 Star
0%
1 Star
79%

All Reviews

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Review Time

Nelly droza
Worst experience with Sassafras Clothing. They claim my refund was processed, but no money was credi

Worst experience with Sassafras Clothing. They claim my refund was processed, but no money was credited, even after I shared my transaction history as proof. Customer support is useless and keeps repeating the same lie. The grievance team was copied and did absolutely nothing.

Never buying from them again. Don’t waste your money.

1
Date of experience: Feb 06, 2026
kavita naik
Order 1 dress worth rs 764.money got…

Order 1 dress worth rs 764.money got deducted but not received any confirmation or tracking ID.i lost my money

1
Date of experience: Jan 26, 2026
Nelly droza
Worst experience with Sassafras…

Worst experience with Sassafras Clothing. They claim my refund was processed, but no money was credited, even after I shared my transaction history as proof. Customer support is useless and keeps repeating the same lie. The grievance team was copied and did absolutely nothing.Never buying from them again. Don’t waste your money.

1
Date of experience: Jan 11, 2026
Kayanat
Pathetic n very very bad service

Pathetic n very very bad service. The dress I ordered was a bad fit! I returned the dress n got msg dress delivered at warehouse but I have not got the refund! These people r scammers stay away

1
Date of experience: Dec 19, 2025
Shobha Sindhal
Very bad

Very bad My refund is still pending Not even worth giving one starThis company got liars for customer serviceThey are cheating with people I saw so many bad review about not refund on other social media accounts People are begging for hard earn moneyI want my refund money.You wanted a review, here it isIt's been 12 days since i returned the product, yet i have not received the refund.

1
Date of experience: Nov 26, 2025
Shunmuga Priya
Sent defective product

Sent defective product. Sending mails to their support team, but no response. Poor quality and poor customer care service.

1
Date of experience: Sep 21, 2025
Aashi Agrawal
Not even worth giving one star

Not even worth giving one starThis company got liars for customer service? I want my goddamn refund money.You wanted a review, here it isI want nothing to do with the brand Just want my money.It's been 10 days since i returned the product, yet i have not received the refund.Have at least the slightest bit of decency.

1
Date of experience: Sep 13, 2025
Karlene Sanders
It's a fraud.

It's a fraud.Fulling people at their best.I have ordered 2 dress last month.(price of rs 2000/-)Both are worst.Raised return issue.they collected my dress butNot refund raised yet even they dont pick up calls not replying to emails.Worst ever shop.highly disappointed.Give our hardcore money backWishing bad luck to owner.

1
Date of experience: Jun 20, 2025
Emily Wallace
did not get my parcel and it says…

did not get my parcel and it says delivered

1
Date of experience: Apr 06, 2025
John Parker
THIEVES

They are thieves, take prepaid orders never deliver and then don't refund. You try contacting them they just don't bother to respond via calls or emails. Zero customer service.

1
Date of experience: Apr 02, 2025

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Business Details

  • SASSAFRAS, a homegrown fashion label, is a brand for the young, wild and stylish. We aim to reach the fashion-forward & free-spirited youth of today and grow to become their style source with our selection of clothing range. The name is inspired by the colours and wilderness of the SASSAFRAS trees.

    The brand has always been committed to providing women with clothes that are a mix of ease and style - a promise that it keeps to this very day.See more

  • email support@sassafras.in
  • call 9811479713
  • language https://sassafras.in

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