Review Time
Dear Customer Support Team,
I am unable to log in to my DIB mobile banking account and require urgent assistance to resolve this issue.
Please find my details below:
Username: SantoshChongang114
Contact Number: 0565359738
I have already visited the Mirdif branch and called to call center also, but unfortunately, the issue could not be resolved there. This is causing significant inconvenience, and I kindly request you to look into this matter and resolve it as soon as possible.
I am not satisfied reply by AI auto response. Even they couldn’t help login mobile banking App DIB my account in mirdiff branch and call center also.
Please let me know if any further information or verification is required from my side.
Thank you for your prompt support.
Best regards,
Santosh Chongbang
0565359738
The after-sales banking support has been awful. My debit card expired, and despite my repeated inquiries, I still haven't received a replacement. I've sent multiple emails and made several calls to the support team, but each time I receive inconsistent responses, and no manager has reached out to me. I'm weary from this experience and may close my account soon.
Definitely not dependable! A negative rating wouldn't even be sufficient. The customer service is the worst I've encountered! The credit card statement is confusing and complicated. The email stating the 'total amount due' differs from what appears on the monthly statement. Despite paying the stated amount, my balance doesn't seem to improve. The customer service representatives lack the patience and knowledge to clarify this.
The after-sales banking services are the worst. My debit card expired, and despite my ongoing follow-ups, I haven't received a new one. After sending several emails and making multiple calls, I get different replies from their agents, and no manager has contacted me. I'm fed up and considering closing my account.
I had an unfortunate experience with an auto sales advisor whose communication was rude and unprofessional. My application was rejected with incorrect claims about my employer being 'fake' when my company has recently undergone an acquisition. This indicates poor verification processes and a lack of understanding of company acquisitions. The communication was dismissive and inappropriate. Even a rejection should be handled professionally, and this was not. This raises serious concerns about staff training and customer service standards—very disappointing!
The service from the bank staff and customer care is very poor. I've been using their services for seven years, but after not using the application for five years, I forgot my password and user ID. When I tried to reset it, the application indicated my user ID was blocked. Customer care directed me back to the application, and even in person, I received the same response. No one is willing to assist—it's incredibly frustrating and disappointing!
I want to share my feedback about the branch. The customer service is very poor; the team delays the process significantly. The counter staff and branch manager were particularly unhelpful. It was a dreadful experience, and I wouldn't recommend dealing with them.
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