Review Time
Insanely bad customer service, received a candle that had a very slight fragrance, no where near the quality that would be expected, was asked to return for them to check in the labs, tracked and could see was returned, form this point on all emails were ignored, which I was told was a technical fault?? Managed to speak with someone on the phone today and she advised the candle had been sent back to me with no explanation why which seems to be the strangest turnaround I can think of, apparently I requested it be returned (I didn't, could have checked the last 7 emails and this would have let them know), be very cautious of dealing with this company direct and stick to John Lewis as you will just be left feeling frustrated, confused and angry and being on the end of their "customer service"
There customer service is poor. My partner ordered a gift for Christmas on line for me which has never arrived. Most companies when this happens refund immediately not Diptyque. Despite them admitting it was delivered elsewhere in the UK to another address 130 miles away we have had emails telling us to check whether our neighbours have it. They are also asking for a hand written letter from us in order to raise a claim which is a bizarre thing to request when all they do is correspond with emails that sound like they are written by a robot. We are now involved in a drawn out process which has involved us investigating ourselves and finding out the courier they use relabelled the order with another person's address in one of their depots in the UK hence why it did not arrive. We now have emailed them the evidence. We wait to see whether we will ever get our money refunded. Under EU consumer law they have 30 days to deliver the order so we are definitely by law entitled to a refund.
If I could give this company 0 stars I would. I made 3 purchases from this company and each time requested a sample of scents as the site says you're entitled to, and each time received no response and no samples. I was tenacious until I finally reached a female rep w/phone# from website (no one usually answers). She was very smug and short and said she would send them and to email her (yet again) what samples I wanted. Nothing, and when calling the same #, no answer...HORRIBLE CUSTOMER SERVICE AND WILL NO LONGER DEAL WITH!!!
Entering a diptyque boutique is entering a new dimension where your senses are all stimulate to develop your mind, uniqueness and creativity. You’ll also capture the meaning of Art of gifting. diptyque is all about experience.
Simply one of the best perfume makers in the world. The EDTs may be on the softer side sometimes. Beautiful creations, I wish they would ship to my country and that they would bring back some of their fragrances from the 1990s that were discontinued. My favorite is one of the stores exclusives.
I have been a Diptyque customer for years but I have to say that their online customer service is poor.Ordered a candle weeks ago and have never received it. Am now involved in a long drawn out saga to get my money back. Am dealing with a “customer service” agent called Marilyn who only answers emails every other day....Wish me luck!!
Claim your business profile now and gain access to all features and respond to customer reviews.
polishey.com
freenet-mobilfunk.de
www.luxfares.com
orientalprincess.us
welcometobob.com
heard.care
porcelainadvertising.com
dreamstories.ai
ecuacionnatural.com
fixabeat.com