Review Time
My mistake entirely I sent back a SpaceNK return to Diptyque. I mistakenly put a Diptyque label on it. I let them know before they even received the return and was told that it would be refused and returned to me. Weeks later and the saga goes-they accepted my parcel. Opened the parcel. Took my items out of the parcel. Put SpaceNk’s Diptyque candles in their stocks. Set aside the other brands of candles in the parcel. Told me they hadn’t received the parcel. They then couldn’t find the parcel. (But once I was set to log a formal complaint), they had not only located but returned the parcel to me. YAY!!EXCEPT minus three Diptyque candles. So I had to wait another week for them to “find” the candles they tried to steal all the while this query has apparently been escalated, the warehouse manager & CS manager has been informed of all information and instructions. I am being told to trust them they will send it back.SpaceNK to their credit did accept the week late return but I now have three Diptyque candles here with scents I did not like because they sent me back half a parcel. I couldn’t return the three separately to SpaceNK it just wouldn’t have been right after me already being late. Bear in mind most returns policies are 28 days and I was a week late to return back to SpaceNK so that’s just how long this took to clear and how much advance notifications Diptyque had of this situation. Absolute nightmare!It was my mistake but also I did inform them before the parcel arrived and kept them informed of everything-receipts, items in the parcel, returns label, SpaceNK’s order number, my address, even how the parcel was wrapped in tape and they still managed to claim non-receipts and even received it, took items out and sent me back the rest.The funny thing is they took the Diptyque candles out but didn’t refund them? Yet I am a Diptyque customer. They saw other branded candles in the parcel and didn’t acknowledge it. Hmmm!!They don’t refund unless you chase them in any capacity but a lot of your service in this instance was ridiculous. The ONLY REASON for two stars is that Muboti I believe was telling the truth in the fact of trying to resolve and get my return back to me as quick as possible.
Ordered a diffuser from this company and it’s faulty . Sent 5 emails and multiple attempts to call customer service / left messages with no answer. Sent the item back via returns portal and no acknowledgement / response. Do not buy from this company
I bought some Philosykos edt by Diptyque. It was expensive but was the weakest edp I have ever bought in 45 years. I took it on a 7 day holiday and it was finished by the end of the holiday because I had to use so much of it. Really surprised and disappointed, especially for the price it cost and the fact that it is a well known luxury brand.I reached out to Diptyque but they were extremely unhelpful.
I have been a fan of this brand for many years and have tried numerous products. For the past couple of years, I have been buying their room sprays without any issues. However, last week, I purchased a room spray (FLEUR D'ORANGER), and the scent vanishes within just a few minutes. When I returned to the store to report the problem, the staff did not examine my product or offer any assistance. They simply mentioned that the formula might change depending on the batch, which could explain why the scent doesn't last. It is disappointing that the brand cannot maintain its quality and product standards. I may need to find another brand, as it will be hard to trust that the product I am buying will work properly.
The perfect brand. I order enough from Diptyque in the US to vouch for the experience. Of the few times I have had issues with my orders, they have always been prompt and helpful with customer service. I even had an order accidentally sent to the wrong address (my fault), and the customer service rep went out of the way to get the address changed in time. The in store experience is no different in the US, London and Paris.
I contacted Diptyque to ask how much a Christmas set was sold for in Australia. They said they can't provide me with this information, and would have to ask Mecca. I had another question about whether a candle I was going to purchase was authentic. Again, they refused to answer without proof of purchase. It just seems crazy to me that they refuse to answer simple questions. We're so limited in Australia because of Mecca's exclusivity contracts. I was hoping to purchase from ebay as I wanted a candle not currently available in Australia. The lack of transparency really turned me off the brand. You think the last straw would have been the candle tunnelling, messy wax on vessels, lack of lids...which by the way...INSANE FOR WHAT WE ARE PAYING!! Even tiny local businesses ensure their candles come with lids!! But no, it was the customer service. Back to Trudon and Byredo for me.
I placed an order for the Orphéon Eau de Parfum and was charged. I received a confirmation page but never got an email. Then, out of nowhere, I find out the order was canceled – no explanation, no communication.I contacted customer service, and to their credit, they were polite and offered to recreate the order manually. I paid again, received another confirmation (with free items this time), and thought the issue was finally resolved.Then BOOM – another cancellation email.No proper reason. No follow-up. And now, radio silence.I’ve paid twice, been misled twice, and wasted a ridiculous amount of time just trying to buy a bottle of perfume. This is not what I expect from a so-called luxury brand.Diptyque, if you see this – fix your system, fix your service, and stop making your customers beg for basic order fulfillment.Omar Abusaif New York
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