Review Time
In the midst of a rainy day, I stumbled upon a brand unknown to me until Laura, the sales assistant, graciously invited me in. With her attentive guidance, she led me around the store and sprayed the most delightful perfume, instantly brightening my day. Taking the time to share insights about the brand, Laura's exceptional customer service left me feeling truly valued and uplifted. I am eagerly looking forward to returning to purchase the perfume she recommended.
I am a big fan of the brand, but have always brought items from Diptyque concessions in Department Stores as I heard that the Online Boutique customer service a bit hit and miss. After placing a recent order online which I was very pleased with, I decided to reach out to customer service online to see if I can arrange to replace a missing part of an Diptyque hourglass diffuser which I sadly lost in a house move. My enquiry was handled by Muboti, who dealt with it professionally and efficiently to organise a replacement for me. I am over the moon. To me, it is worth paying extra for luxury items to get excellent after care.
Products as always are second to none in design, quality, packaging and scent.I’ve had trouble with DPD lately and Krishna was incredibly helpful and quick to respond. She even sent me a large box of samples as a gesture for my issues.Quality has a price, and Diptyque 100% justify their price tag in every facet.
Horrible.Scents, after 2 hours, turn stinky, like you wallowed in rotting brusel sprouts.Return? Not what they represent. I brought back perfume gift in original, unopened package, in perfect condition.No credit. Only exchange for more expensive goods.Ridiculous.Nikki in main US office emailed me that a manager would get back to me.Didn't happenBad Nikki - she should be fired.Bad perfume.Bad candles,Bad employees
Very fast delivery and beautifully presented.Chose 5 eaux de toiletteFirst Oyédo. CitrusDyptique description. Yuzu green mandarin thyme raspberryFirst sniff it’s def. Yuzu and then it is softer and you get a mixture of last three. Settles to a soft gentle floral citrusVery very pretty. One that I would buy again.Only trying one perfume a day.SKB
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