Review Time
I frequently shop with this company, but the service has deteriorated badly. I placed an order 11 days ago, and it still hasn't shipped. After emailing them, I received a reply saying they were looking into it, but despite following up, there’s been no resolution. I won't be ordering again; this service is unacceptable.
I sent several questions via private message on social media eight days ago and received no response. It's not surprising to see numerous poor reviews. A month later, there's still no reply. I will definitely not be ordering from their website.
I purchased a DIPTYQUE - bougie perfumee candle, I can honestly say the smell when lit was extraordinarily awful!! Never have I had such a candle that gave off such a disgusting aroma! It was so bad I had to put it out into the garden as the smell lingered when I extinguished it. Yuk
Disappointing experience - poor customer service and no value for loyal clients.I have always been a loyal Diptyque customer, returning at least twice a year for their beautiful candles and unique scents. One of the main reasons I kept coming back - especially to their official stores - was the exceptional customer service and the thoughtful gesture of receiving small candle samples, even with modest purchases. These samples always inspired me to try new scents and eventually purchase full-size products.Unfortunately, my most recent visit was a major disappointment. I went in with the intention of buying a candle for myself and a gift for my best friend. I spent over €100, yet the customer service was cold and uninterested. I received nothing more than a tiny 1.5 ml perfume sample, completely underwhelming, especially considering the generous experience I was used to in the past.I specifically chose to buy from this official store expecting the same warm treatment and opportunity to discover new scents. Sadly, it felt like my loyalty meant nothing. I would have been better off ordering from another retailer, possibly even for a better price.I no longer recommend this location. A brand like Diptyque should take more pride in the experience they offer especially to loyal customers.
This review concerns their hiring practices in New York. I went through six rounds for a lower-to-mid-level role (Key Holder): one phone interview and five in-person interviews, culminating in a final meeting with senior management. Despite being told I was a frontrunner and heavily encouraged when asked what were next steps, I was ghosted and only informed weeks later that I was not selected. The process showed a fragrant disregard for candidates’ time — 3.5 weeks of interviews for a position that, in hindsight, seemed unlikely to exist. The final interview, held casually during a “lunchtime” company retreat near Bryant Park, underscored how disorganized and dismissive the experience was. Do better—have compassion for HUMAN BEINGS actively looking for gainful employment.
Dabbled with purchasing the Citronelle candle for a while, finally decided after seeing it in an airport to purchase online. I noticed that my "welcome gift" was not in my cart so I hit up customer service and after speaking to Muboti, there it was! They really went above and beyond, also answering my questions about other items and living up to my good experience with the brand. Thanks again Muboti!
Dreadful and rude customer service agents I made my first order and got in touch to ensure that my welcome gift would be included in this. The customer service agent wasn’t helpful at all, stating that this welcome gift was allocated to another order I did not complete. I also wasn’t able to to add any samples to my order. The customer service agent did not seem interested in the slightest and kept trying to end the online conversation. It was extremely frustrating and makes me not want to shop with this brand at all. I usually shop at the consignment stand in Harrods, and I think I will stick to this instead of dealing with this brands so called customer service.
I’m extremely disappointed with my experience. The company clearly states in their terms and conditions that refunds will be issued within 14 days — this did not happen.Despite repeated follow-ups, I’ve received nothing but vague promises and delays. I was told the issue would be escalated internally, but even after the refund deadline had passed, there was still no resolution. I was then asked to wait again, with no accountability.At this point, I’m left feeling like the company is deliberately withholding my money. When a business refuses to honour its own policies, it stops being a mistake and starts looking like theft.Absolutely unacceptable.
Just wanted to give credit to Tony at the Diptyque concession in Selfridges, Oxford Street. He was incredibly knowledgable and passionate about the product and provided great customer service. Tony is a great ambassador for this brand.
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