directmeds.com

4.9
4.9 Based on 160 reviews

Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. Direct Meds brings medications for weight-loss, testosterone, erectile dysfunction, an...

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Average Rating

4.9

/
5

160 Reviews

5 Star
88%
4 Star
3%
3 Star
2%
2 Star
0%
1 Star
7%

All Reviews

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Review Time

Robyn Cleary
Super easy filling out the application, ordered the shots i need at an affordable price and they got

Super easy filling out the application, ordered the shots i need at an affordable price and they got here within a few days!!! Even the phone interview was super quick! Thank you! Can I refer you to someone who needs the shots too?

5
Date of experience: Mar 01, 2026
C Diaz
Lorenzo Cruz helped me navigate through a change that I wanted to make to my prescription he took ca

Lorenzo Cruz helped me navigate through a change that I wanted to make to my prescription he took care of me, walked me through the process, and answered all of my questions with a smile. Even called back when I was disconnected. Excellent customer service! Five stars. I recommend this company to anyone. Thank you Lorenzo!

5
Date of experience: Feb 27, 2026
Kimberly N
I had a great experience with Josh. I work a lot in the hours that I'm available to talk are non-tra

I had a great experience with Josh. I work a lot in the hours that I'm available to talk are non-traditional hours. And Josh took that time to recognize that I needed somebody that could call me during those hours and stepped up to the plate to give me all of that information and talk to me during those hours that I was available. His customer service went above and beyond and I am so very grateful.

5
Date of experience: Feb 27, 2026
justine guevara
My experience with Direct Meds has been wonderful. Josh was extremely helpful, informative, and tran

My experience with Direct Meds has been wonderful. Josh was extremely helpful, informative, and transparent through the whole process. Would absolutely recommend to friends and family based off of my experience with him!

5
Date of experience: Feb 27, 2026
I have tried to contact them by email twice with no response. I have also tried by phone multiple ti

I have tried to contact them by email twice with no response. I have also tried by phone multiple times on multiple occasions. My call is always dropped. DO NOT GIVE THEM YOUR MONEY!

1
Date of experience: Feb 27, 2026
Jennifer Sommers May
They took my money $199 and never shipped my order. I've been without my Tirzepatide for almost two

They took my money $199 and never shipped my order. I've been without my Tirzepatide for almost two months and I'm gaining my weight back.

I've been calling customer service and I am hung up on while on hold. I have requested a full refund and haven't heard back from anyone.

1
Date of experience: Feb 26, 2026
tina brama
Taylor Florez was great to work with. He was patient, clear and responsive to all my questions and c

Taylor Florez was great to work with. He was patient, clear and responsive to all my questions and completely resolved everything to my 100% satisfaction. I look forward to working with Taylor in the future.
Thank you!

5
Date of experience: Feb 25, 2026
Alberto Ferran
Spoke with Marian Dougenis and she helped me Throughout.. she is the reason I joined!!! Excellent se

Spoke with Marian Dougenis and she helped me
Throughout.. she is the reason I joined!!! Excellent service and excellent knowledge of their product!!!
I could not be happier and will strongly recommend this company and specially if a person is lucky enough to be assisted by Ms Dougenis

5
Date of experience: Feb 25, 2026
Sara Elizabeth
Awful customer service. They send me spam mail and refuse to stop. No reputable company needs to do

Awful customer service. They send me spam mail and refuse to stop. No reputable company needs to do that and the bad customer service I’m getting on this matter makes me understand I’ll never get proper support if I were to actually purchase products

1
Date of experience: Feb 24, 2026
Heather Ramsay
I’ve used this company for almost a year and have had problems off and on but was happy. My new prob

I’ve used this company for almost a year and have had problems off and on but was happy. My new problem came out of the blue when after doing my monthly intake, the Dr denied my RX stating “BMI<20- unable to prescribe GLP”. My weight has been the same for 6 months and (BMI is in “healthy range” according to the CDC)I was at a maintenance dose. When I sent the Dr. a message it said it had been forwarded to customer support and they should reply to me directly within 24hr. Never happened. And NO I would like to talk to a doctor. I sent another message to the Dr. still no response but they had no problem charging me $497.00 for a RX they didn’t provide.
I called customer service today about refunding my money ASAP. He said he would put in a ticket and someone would call me in a couple of days. Horrible business practice. I’m giving them 48hr before I call my credit card company. Ridiculous.

2
Date of experience: Feb 24, 2026

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Business Details

  • Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. Direct Meds brings medications for weight-loss, testosterone, erectile dysfunction, anxiety, and more.

  • email help@directmeds.com
  • call 8886967176
  • language https://directmeds.com

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