Review Time
Excellent service from the Shirley branch who replaced my glasses for me FOC when I‘d been given the wrong prescription by the high street opticians. Competitive pricing and they really do go the extra mile on customer service, highly recommended.
Excellent service by friendly, helpful staff. Super quick turnaround and superb value for money. My puppy has taken a liking to chewing my glasses, so have had several pairs over the past few months, both normal and sunglasses, and wouldn't go anywhere else but here. THANK YOU for always helping me out so quickly.
First time using DirectSpecs and will be our ‘go to’ in future. We expected the price to be competitive (which it was, and no excessive upselling) we were also impressed with the high standard of customer service we received and how knowledgable their staff were (thank you Gary). Would recommend to anyone.
We were greeted as soon aa we walked through the door. The young lady behind the counter soon made us feel at home. She had a very good knowledge of the products they sold and made sure the glass fitted correctly. She he left me a message when they were ready to collect. On collection of me new glasses it was like walking into a friend’s house the got me to try all for pairs of glasses on before I left. Very good experience thank you
Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a week later by post to save a long car journey!! Gary kept me in the loop by email throughout...excellent service, delighted with outcome. Wish we had a Specs Direct nearer...brilliant prices and staff who go the extra mile too!! Thankyou.
Had varifocals from Cannock branch with transition lens, found they were going too dark in cloudy weather conditions so took them back expecting‘that’s what you ordered’ only to be greeted by proper customer service offered to switch them to a non transition lens and refund what I had paid for the transitions. Friendly and professional staff definitely recommend oh and by the way the glasses were £170 cheaper than the ones I was quoted for at another glasses provider!
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We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!See more
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