Review Time
Had a pair of glasses made up from DS but did not fit correctly so I asked Gary if he would fit them so that there did not fall off my face. He went to great length’s to adjust them for me. Top marks to Gary for his experience and customer service. All the family now use Direct Specs for the quality of service given by Gary.
Purchased two pairs of glasses but unfortunately had miss placed prescription. Gary was so helpful, went above and beyond to ring the opticians to get my details. So helpful and friendly. Would definitely recommend. Nothing was too much trouble for him, even on a busy Monday afternoon.
Called in as a bit of an emergency as frames bought from another supplier a while back broke. Superb customer service from Gary at Shirley branch in the Midlands, who spent a good half hour trying to find something that would take my particularly small lenses and adjusting a pair he had in stock accordingly. He would just not give up!! Would highly recommend.
Visited the Walsall branch several weeks ago and was attended to by a lady called Clare and I just was blown away by her customer service helping me to find the most suitable pair of glasses for my dad . She went above and beyond to help me she really is an asset to this branch . It’s so uplifting to have such an excellent service I honestly cannot thank her enough !
Visited Direct Spec in Burton this afternoon, arriving at 16:33, only to find the store closed—despite their stated opening hours being until 5 PM. There was no sign on the door, no notice, and no explanation.I completely understand that circumstances can change and things pop up unexpectedly—but it would be far less frustrating if there was at least a note on the door. As it stands, it just feels like you don’t care about your customers.This is the third time this has happened to me over a period of time. While the service is good when you can get into the store, the lack of communication and reliability really lets the experience down.
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We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!See more
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