Review Time
Received a present from a friend,in the post,wrong size.
No real details but sent an email with the scant information.
Prompt reply, 15mins.
Could not have been more helpful.
Provided a name, Eimer,who also explained in detail what I needed to do,said that they would keep an eye for the return.
Kept me updated throughout the process.
Outstanding customer service.
Received a present from a friend,in the post,wrong size.No real details but sent an email with the scant information. Prompt reply, 15mins. Could not have been more helpful. Provided a name, Eimer,who also explained in detail what I needed to do,said that they would keep an eye for the return.Kept me updated throughout the process. Outstanding customer service.
I recently placed another order with Sutsu and was asked for my feedback. There was a small issue with the order — nothing major — and the team solved it immediately. The customer service was extremely friendly, fast and helpful throughout the entire process.I was a happy customer, I am a happy customer, and I will definitely remain a happy customer going forward. Highly recommended — everyone should shop at Sutsu!
Firstly, this company makes fantastic products. Well made and great designs. I ordered a hat from them the other day, instagram messaged the company asking for it to be shipped as soon as possible as I’m leaving the country soon and wanted to take the hat with me. Sure enough I received a message saying it’s all been sorted and the next day the hat arrived. 10/10 customer service and products cannot thank the team enough.
Sutsu are everything I want in a clothing company: the products are beautiful quality and wash really well, the designs are subtle and tasteful, and their customer service is the best I’ve come across. Not to mention ethical and sustainable. Just great in every way, thank you!
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This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews.
Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.See more
