directspecs.co.uk

4.9
4.9 Based on 41 reviews

We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're look...

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Average Rating

4.9

/
5

41 Reviews

5 Star
95%
4 Star
2%
3 Star
0%
2 Star
2%
1 Star
0%

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Opal Anderson
Still a great business!

Lovely staff - travelled from out of area to use them as i’d used them year ago! Nothing too much trouble in store or on the phone! Receipts emailed to me as promised and just a lovely branch to deal with!

5
Date of experience: Jun 27, 2025
Would recommend

I recently came here to choose some distant glasses for driving with a prescription I had already got.Gary was most helpful and I was very happy with the frames I chose at a very reasonable price especially compared to most other places and they were ready within a few days. Great service, I would recommend and definitely use again.Sarah

5
Date of experience: Jun 23, 2025
Vasile M.
Wonderfull service wonderful people

Wonderful service wonderful people

5
Date of experience: Jun 23, 2025
Ellie Foster
Great Company, Service and Price

Lost my glasses last week and was really struggling to see the computer screen at work. Spoke to a colleague, who suggested Direct Specs. I was very sceptical as I've only ever been to Specsavers and spent a fortune but sent my prescription over and have just received my glasses... I can see again! Thank you so much! Amazingly quick and inexpensive service and absolutely spot on! I will be coming back for the next pair and recommending 100%. I ordered them on the 9th June and received them on the 11th! super speedy

5
Date of experience: Jun 11, 2025
Summer Ross
Recommend a visit to direct specs shirley

Recommend a visit to direct specs Shirley ! The staff are so knowledgable and helpful , Matassa , Gary and Matt cannot do enough for you ! They went out of their way to help me , I was so grateful . They know the products and business so well . Very impressed . Prices are fantastic too !

5
Date of experience: Jun 05, 2025
Posy M.
Really impressed with service and price

A friend recommended Direct specs to me when she realised how much I was paying for my prescription lenses. My first visit to Direct specs Walsall was tentative, more of a browse and price check. Clare was welcoming, informative and answered my many questions without frustration or pushing for a sale. I took the information, and returned two weeks later with designer frames to be fitted with prescription lenses. Clare again was professional, friendly and courteous whilst taking measurements etc., no hard sell to go for the most expensive options, she really meets your needs, gives options with pros and cons etc., Clare structures expectations in terms of timeframe and called within that timeframe to advise glasses were ready. I was relieved and impressed with how great the glasses looked, ( I was worried incase the frames got damaged) they were perfect. I would highly recommend this branch, a great experience from beginning to end. Thanks Claire.

5
Date of experience: May 31, 2025
Caroxide
Smashing customer service 👌 Gary at…

Smashing customer service 👌 Gary at direct specs in Shirley couldn't be more helpful. From start to finish choosing my first pair of glasses top bloke, went above and beyond.

5
Date of experience: May 27, 2025
Jerome Kelly
Wolverhampton branch

Wolverhampton branchSuranne was extremely helpful but also very knowledgeable. Her opinion was welcomed regarding some of the frames I tried on, but she left the final decision to me. I didn't feel under any pressure it was all very relaxed. I would definitely recommend Direct Specs as their prices are very competitive.

4
Date of experience: Apr 18, 2025
Peggy T.
Would give 10 stars if I could!

Visited today with my mom so she could treat herself to a new pair of glasses for her birthday. My mom is very indecisive when it comes to choosing things 😂 After choosing a pair, we spoke to Gary who then recommended a better brand for the thickness of lens of her prescription and within minutes he found a pair that looked even better than the pair she originally chose! The service was incredible and Gary is so knowledgable. The price difference compared to Specsavers was insane, even with her difficult prescription and all the bells and whistles included within the final price. Would recommend every person I know to come here for all their glasses needs!!! Thank you again Gary for your expertise and friendly service 😆

5
Date of experience: Apr 16, 2025
Melvin Turner
Absolutely fantastic service at DIRECT SPECS ,SHIRLEY

Absolutely fantastic service at DIRECT SPECS in SHIRLEY,BIRMINGHAM. I had a fall and as a result,my spectacle frame got damaged.As I had purchased them from Direct Specs in Shirley,i took them there. The staff Gary and Matassa were incredibly helpful and efficient. Gary repaired the frame while i waited in the shop and To my surprise, there was no charge for the repair. As a customer who purchased my glasses here, I truly appreciate this exceptional level of care. It's rare to find such excellent and generous service. you've definitely earned a loyal customer!Highly recommend!

5
Date of experience: Apr 03, 2025

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Business Details

  • We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!See more

  • email sales@directspecs.co.uk
  • language https://www.directspecs.co.uk

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