Review Time
Despite providing clear evidence, my application was rejected while they quickly took my payment. It's best to drive in case of train delays or crashes. I doubt I'll get a refund! The same individual who rejected my application is a reason to avoid this service entirely—save your time and money, and I believe the relevant team should be looked into.
I’m attempting to apply for a disabled person railcard, and they claim it can be processed in days, which is just nonsense! I’ve submitted a photo of my medication multiple times and a letter from the relevant authority stating I can’t drive, yet that’s still insufficient. What is wrong with these people? If you’re dealing with any health issues, the last thing you need is added stress, and that’s all they’ve given me. They clearly lack compassion; I thought their purpose was to assist those in need!
I am attempting to apply for a disabled person's railcard. They claim it can be obtained in days, which is not true! I've sent a photo of my medication multiple times and a letter from the authority stating I can't drive, yet this isn't sufficient. This has caused me unnecessary stress when I already have enough to deal with. They seem to lack empathy, despite claiming to help.
The digital card wouldn't download on three different recent phones, both Apple and Samsung. I was told it wasn't their fault! I had to cancel my digital card and order a physical one. Even though I placed my order a month ahead of our trip, all the issues with the service forced me to pay extra for expedited delivery. The hassle and extra cost make me unable to recommend them.
On 21st May 2025, my disabled daughter submitted an online application for a 3-year disabled railcard, including her PIP details and payment of £54. She received an order and payment reference number, but the card has yet to arrive. When I reached out, I was told they have no connection to the railcard service, despite this being our starting point. I'm unsure who to contact next, but I plan to call the railcard service for clarity.
I have significant hearing issues and struggle with foreign accents, making the phone helpline ineffective. Online assistance keeps directing me to a homepage, but I have no idea which one they're referring to. It's baffling how poorly designed these sites are without considering their users. Truly frustrating!
I faced discriminatory treatment while applying for a disabled railcard. They require a hearing prescription or battery book, but these are no longer issued. Specsavers provides an audiogram, which the service rejects, making it impossible to obtain a new disabled railcard. Existing holders can renew easily without this proof. I feel one star is too generous, but there's no option for zero.
I applied for a disabled person's railcard and it arrived in just six days. I encountered an issue with the website and called for help. The representative I spoke with was exceptional—she explained everything clearly and resolved my problem. Unfortunately, I didn't catch her name, but my overall experience was excellent. Thank you!
The customer service is appalling and I feel quite disgusted. They behave like bullies and don't respond to inquiries. I sympathize with all the disabled individuals needing assistance. I plan to escalate this matter to my local representative.
I ordered a railcard that never arrived. After waiting two weeks and canceling two trips, I called customer service. They informed me of a technical error that meant my railcard would never be sent unless I had called. They have now ordered a replacement, which could take another ten days. I've lost a month of potential travel before even receiving my card. Extremely disappointing experience.
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