Review Time
I paid for additional legroom for myself and my mother, selecting our seats two weeks in advance to ensure we were next to each other. However, upon arrival for the flight, she was in seat 16 G with extra legroom, while I was assigned to 30 G without it. I plan to dispute this charge with my payment provider, as I find the service to be inadequate.
I paid for extra legroom for both my mother and me, selecting our seats two weeks in advance to sit together. However, upon arrival for the flight, she was in seat 16 G with extra legroom while I was stuck in 30 G without any. I intend to dispute this charge with my payment provider, as the service has been completely inadequate.
This was a terrible experience. Our flight was canceled less than 18 hours before departure and was rebooked to a 24-hour flight two days later without consulting us. Canceling the rebooked flight was impossible. I strongly advise against flying with this airline.
This was my first and last time flying with this airline. The seats were extremely cramped, the food was both unappetizing and overpriced, and our flight was delayed while waiting for documents. Additionally, there was only one toilet for 120 people. I expected much better from an airline that's part of a major alliance.
During my journey from Frankfurt to Tampa, I faced issues with the digital boarding pass just 45 minutes before departure, compounded by a 20-minute delay. I was ultimately denied a boarding pass while the aircraft was still at the gate, forcing me to buy a one-way economy ticket to Philadelphia at full price. The treatment I received from the staff was rude and unprofessional. As an 81-year-old who has flown with this airline all my life, I'm shocked by the decline in service quality. I won't fly with them again.
We purchased Premium Economy tickets, but the seats were just Economy positioned closer to the front. The included alcohol was limited to poor-quality beer and wine, and we couldn't get any liquor drinks. We had to pay extra for our family to sit together, and the food was subpar. Spending 4500 for tickets and an additional 500 to sit together felt like a waste. The person in front of me reclined their seat all the way down for the entire 8-hour flight. I recommend avoiding this airline.
We booked our round-trip tickets from Tampa to Frankfurt a year in advance, specifically requesting extra legroom in premium economy and choosing our seats together. However, we were assigned seats in a row of four at the back of the plane, which was incredibly uncomfortable for my husband, who is 6'3. We sought help at the customer service desk but were unsuccessful. After waiting on hold for over 30 minutes with the customer service line, we were told it would take a week to hear back. I doubt we will receive any refund for our money. Additionally, the food was terrible. We will not fly with this airline again.
For flight 4Y311, our business class seat reservations were changed, resulting in us sitting apart. While the crew did help us find a solution, it was uncomfortable. Although two meal options were promised, only meat was served. The return flight times were frequently altered, and the plane often departed late.
My friends and I had an 11.5-hour flight to Mexico via Frankfurt, and we expected a reasonable level of service since this airline is associated with a major carrier. Unfortunately, the food was awful, we had to get our own drinks, and the seating was cramped. Nowhere on their website did it mention such minimal service. The travel agency that sold us this holiday should also be held accountable. Communication with the airline was practically impossible.
This airline ranks among the worst I've experienced. The business class luggage bins rattled the entire flight from YYC to FRA, and there were no USB chargers available. I had to wait 30 minutes for my baby stroller upon arrival. There was no privacy in business class, and the food quality was poor.
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