Review Time
I had the absolute pleasure of speaking with Chanelle Norris and it was a true blessing. She walked me through the process of getting set up for my upcoming liveaboard in Australia. I have NEVER had such an amazing experience with customer service. I truly hope the bosses see this and thank her for doing such an amazing job. She was so friendly and informative. She cracked jokes with me and kept everything extremely light hearted but professional. (Email issues)Chanelle, I hope you are able to read this. Please keep doing what you do. I hope your travels take you to more amazing places. Thank you so very much for being you.
I had the absolute pleasure of speaking with Chanelle Norris and it was a true blessing. She walked me through the process of getting set up for my upcoming liveaboard in Australia. I have NEVER had such an amazing experience with customer service. I truly hope the bosses see this and thank her for doing such an amazing job. She was so friendly and informative. She cracked jokes with me and kept everything extremely light hearted but professional. (Email issues)Chanelle, I hope you are able to read this. Please keep doing what you do. I hope your travels take you to more amazing places. Thank you so very much for being you.
⭐ 0/5 – Total System Failure From Start to Finish | “Dive & Travel Plus” Is a Scam-Level ExperienceI purchased a Dive & Travel Plus insurance policy for TWO people, expecting professional assistance, safety, and support in case of emergency. What I received instead was one of the most incompetent, costly, and disrespectful experiences I have ever had with any company — insurance or otherwise.Emergency assistance that COSTS you hundreds of dollarsLet’s start with the most serious failure.During a real medical emergency abroad, the company provides: • No live chat • No functional email support • No alternative contact methodThe ONLY option they give you is an international emergency phone number.Calling that number — while dealing with a medical emergency — cost me around USD 300 in phone charges, which I now have to pay out of my own pocket.No warning.No transparency.No reimbursement.No responsibility.An emergency number that financially punishes you for using it is not assistance — it is reckless negligence.Claims process: chaos, contradictions, and liesI reported the incident the same day it happened (15 November).I sent key documents, including the dive invoice, on 17 November.I submitted every single document they later requested, and I even received written confirmation from their own staff that the documents were correctly added to my case.Despite this, they repeatedly stated that they “had not received the necessary documentation.”This is not a misunderstanding.This is either incompetence or deliberate obstruction.Every reply: • Contradicts previous confirmations • Ignores timelines and attached emails • Sends generic checklists without reviewing the actual file • Mixes medical claims with dive refunds, creating confusion on purposeImpossible communication • Phone access from Europe is nearly impossible • Call-back requests are ignored • Direct questions are skipped • Escalation requests are disregardedWhen you actually need help, no one takes ownership of the case.Cancellation & refund: completely ignoredAfter realizing how useless this insurance is in real life, I requested: • Policy cancellation • Refund for the unused periodDespite multiple written requests, they never provided: • A department • A contact • A process • A single clear answerTotal silence.Final verdictThis company fails at everything an insurance company is supposed to do: • Emergency assistance → FAIL • Communication → FAIL • Claims handling → FAIL • Transparency → FAIL • Respect for insured clients → FAILWhat you buy is not protection.It is a bureaucratic trap that drains your time, your energy, and even your money when you are already in trouble.I insured two people under a premium Dive & Travel Plus policy and ended up: • Paying hundreds of dollars just to call for help • Being buried in forms and contradictions • Being ignored when asking for cancellation • Being treated like a nuisance instead of a clientThis is hands down the worst insurance experience I have ever had.I regret buying this policy and will actively warn others to stay away.If you are considering this insurance: don’t.When things go wrong, they will make them worse.P.s all the facts are documented and I’m actually thinking of going for legal ways - just beware!
I recently purchased a TRAVEL plus DIVING INSURANCE plan from Dive Assure for my Lembeh, Indonesia trip. My flight was delayed and I missed my connection and was stranded in Singapore for 2 days. Dive Assure refused to reimburse the claim amount citing ‘OPERATIONAL reasons not being covered’ under fine print. They have lost a 5 yr old customer now.
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The DiveAssure Association was founded in 1999 with a goal of providing scuba divers with everything they might need in the area of diving insurance and medical assistance. We offer scuba divers a variety of superb Insurance and Assistance programs, on various levels, to cover all needs of both diving locally and when traveling overseas.
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