Review Time
The customer service was great. I know this because I ended up getting the wrong variant of what I ordered. So I was a little upset because I was very clear with my order. It’s possible that the supplier messed up. Anyway the correct product was delivered and I’m happy. Would have been 5 stars if I didn’t have to deal with that issue.
Website allows out of stock products to be ordered with no indication it’s out of stock. Took a few days to be notified of out of stock status with a large date range of expected shipping date after I had to inquire why the tracking number provided was canceled with no updates or explanation. My credit card was charged at time of order, so I guess they felt it was ok, since they had my money already.Reply to Mike- thanks for the response. I may have been off on the timeline a bit, due to working graveyard shift and always being mixed on dates. Your claim that everyone is having issues, but I know of other companies that I have ordered from that their websites have real-time inventory tracking and ship orders out fast. I guess my expectations of a company that claims to be the best at what they do are too high.
I ordered two pairs of Kubi dry gloves for an upcoming trip but ordered the wrong size rings. The staff was extremely helpful, cross shipped the two new pairs of gloves in the right size, and I got them 3 days before my trip. Excellent customer service and support. Thank you Dive Right In Scuba!
So I tried typing the whole story, but Trust Pilot limits a review to 4000 words. Needless to say, it is a long story. So here is the shortened version.1. They didn't have an item in stock but don't let you know until after you pay for it. (It's a common theme on these reviews).2. Shipping was late even after I paid for UPS Next Day Air.3. (Major Problem!!) My dry suit was defective out of the box. A wrist seal was ripped off. ( I've been diving dry for years so I know not to force my hand through it. It needs to be cut for the individual diver. So this was not operator error. My guess it came that way from the factory.)4. Due to several logistical issues, ( a severe time crunch, location of the dive job, location of the nearest dive shop, no replacement seals near by, etc.) I decided, after talking with "John" at Dive Right In Scuba for 30 mins, that I would return the suit and the rock boots for a full refund. "John" balked at this and did not want to give me a refund. "John" asked if his manager "Mike" could give me a call.5. Where to begin with "Mike"? He has a very "used car salesman" vibe. He talks fast. You have a difficult time getting a word in. He has an excuse for everything. Nothing is his fault.6.(Here is my biggest issue. As an owner of a professional dive business, I have a MAJOR issue with this.) "Mike" told me, "s**t happens". Then he said, "I'm f****d, and you're f****d". I told him not to swear. He made the excuse that, "He is from Chicago, that's just how he talks." Also, "He wasn't swearing AT me". I told him that I never swore, yelled, or even raised my voice to him and that I would appreciate the same from him. I then said, "It's unprofessional". He did not like that at all. He said, "Don't bust my b***s. It's just words". What "Mike" may not realize, that, while they are "just words", he is responsible for the words he says. The things he says, reflect on him and his business. If a person can't trust "Mike" to be professional while conducting business, how can they trust him to be professional when lives are at stake underwater. It may be a small thing, but it reflects on the bigger things. So, to end it. I sent back the suit and boots. They sent me my refund after repeated calls. I lost the dive job. I got another suit from another company. I will not be using DRIS ever again. Thanks for reading. I hope it helps, Jordan
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