Review Time
So I tried typing the whole story, but Trust Pilot limits a review to 4000 words. Needless to say, it is a long story. So here is the shortened version.1. They didn't have an item in stock but don't let you know until after you pay for it. (It's a common theme on these reviews).2. Shipping was late even after I paid for UPS Next Day Air.3. (Major Problem!!) My dry suit was defective out of the box. A wrist seal was ripped off. ( I've been diving dry for years so I know not to force my hand through it. It needs to be cut for the individual diver. So this was not operator error. My guess it came that way from the factory.)4. Due to several logistical issues, ( a severe time crunch, location of the dive job, location of the nearest dive shop, no replacement seals near by, etc.) I decided, after talking with "John" at Dive Right In Scuba for 30 mins, that I would return the suit and the rock boots for a full refund. "John" balked at this and did not want to give me a refund. "John" asked if his manager "Mike" could give me a call.5. Where to begin with "Mike"? He has a very "used car salesman" vibe. He talks fast. You have a difficult time getting a word in. He has an excuse for everything. Nothing is his fault.6.(Here is my biggest issue. As an owner of a professional dive business, I have a MAJOR issue with this.) "Mike" told me, "s**t happens". Then he said, "I'm f****d, and you're f****d". I told him not to swear. He made the excuse that, "He is from Chicago, that's just how he talks." Also, "He wasn't swearing AT me". I told him that I never swore, yelled, or even raised my voice to him and that I would appreciate the same from him. I then said, "It's unprofessional". He did not like that at all. He said, "Don't bust my b***s. It's just words". What "Mike" may not realize, that, while they are "just words", he is responsible for the words he says. The things he says, reflect on him and his business. If a person can't trust "Mike" to be professional while conducting business, how can they trust him to be professional when lives are at stake underwater. It may be a small thing, but it reflects on the bigger things. So, to end it. I sent back the suit and boots. They sent me my refund after repeated calls. I lost the dive job. I got another suit from another company. I will not be using DRIS ever again. Thanks for reading. I hope it helps, Jordan
Thank you for supporting Exploring wit Nug. I've been watching his YouTube. He's a bit different but his heart is in the right place trying to help find missing people. Do to businesses like yours he can actually get out there to do more good for people and communities. Thank you for being the type of business that you are supporting volunteers like Nug..
DRIS was excellent. Kept me informed. However UPS was terrible. Tried to deliver to an address that doesn’t exist. Then trying to track package was a nightmare. Finally came 9 days after supposed delivery date. Left a bad taste but not fault of DRIS. Love the scooter!
Eventually they got the order in and sent to us, nearly 6 weeks after ordering and a full 5 weeks later than it said when I checked out. They did eventually get everything in and sent to me. They did offer to provide a loaner BCD while I waited for it to arrive. However, between false inventory management that made it seem it was in stock, only one person managing the communications about order status so I had no communication the week someone was away, and overall just failing to ge things to me for so long, I would not recommend this scuba store for online orders. They are very friendly and they worked hard to correct the problem, but until they have a better process of tracking their online orders to inventory on hand, I cannot say that they should be used for online ordering. Again, very nice people, but they need a better ordering tracking and inventory supply process. My son’s birthday present came very late and then was well after dives we were planning it for.
Hey Mike, From The Netherlands I want to thank you very much for taking care of the equipment for Jeremy, diving save and warm. By giving him a big discount he is able to dive the rivers and film al the adventures we can watch from our little country. 10000 Thanxs! You're the Man👍
Prompt and secure shipping provided! I would encourage others to support local dive shops like Dive Right in Scuba. Also enjoyed their original and fun shipping notification email update. Will definitely purchase from here again.
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