Review Time
The rating is only three stars due to the product not arriving within the time I originally told I.e. too late for Christmas. Also, communication regarding the order could have been much better; phone messages regarding the order were not returned within a timely manner (not even on the same day). An on line inquiry was also not responded to in a timely manner and the eventual response did not answer the question asked but only asked if I wanted to chat.On the positive side, the dive lights purchased are exactly what was presented on line and the staff was pleasant and professional when contact was made.
This is my second time doing business with DRIS and overall customer service, and product selection is really nice. I, like the previous reviewer didn’t receive the tracking info for one item but it totally could have been spam. One thing that I was disappointed with was the condition of one of products I received. The apeks spool (not cheap) came in the packaging that was taped up and mangled. The spool seems fine but the idea that you pay for a premium product that came in the packaging that was totally ripped and then taped made me question things. It’s not a huge deal but figured I’d mention it.
Excellent experience and support. They provided great advice on proper size and fit for semi dry wetsuit. Had to order from factory since out of stock. The factory had delays but Dive Right kept me infomed of issues. Due to delays Dive Right had it shipped directly from factory to make sure it arrived for Christmas. Perfect fit and was a great suit for New Years dive.
So far, I have purchased a Pinnacle dry suit and a Shearwater Peregrine computer from DRIS. My experience with both transactions was flawless. Selecting the dry suit involved quite a few e-mails and phone calls back and forth, but I am very happy with the outcome. Clearly the customer service rep was knowledgeable, and steered me in the right direction.
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