Review Time
I was up against the clock in booking international flights to secure the best price. I fell upon an internal problem with updating traveller profile information. I worked with Ammar Biag from Diversity through lots of telephone calls and emails back and forth. Ammar stayed on the phone line to make sure emails were received. We made the deadline with 12 minutes to spare. Ammar was a absolute star and I cannot thank him enough.
We use Diversity for business travel, and I had a tricky schedule to plan for which involved crossing the UK in a short period of time. Thélise at Diversity was excellent. She helped plan the trip, resolve issues with bookings which involved both personal & business travel, and always provided options to ensure I was getting what I needed (e.g. breakfast, different rates etc). She responded really quickly to inquiries and I have everything ready and prepared for my trip. It was a great experience!
My daughter missed her flight from Mexico city because she've gor food poisoned. A Sunday, the emergency service could be a challenge but thanks to Niall and his amazingly efficient handling, we have got a new ticket within 15 minutes on th ephone and email.Brilliant!
It's a shame there's no option to score different aspects of DT individually because those experiences are completely different.- Diversity Travel's booking page and user experience is absolutely horrible. The website is extremely slow (and it's not the fault of my internet), the flights are overpriced, there's no flexibility, and often there's no option to choose your own luggage or seat. - score: 1.- DT's customer service: score 5. I was recently assisted by Hashim and he was brilliant. If it wasn't for his excellent customer service, quick responses, and pro-activeness, the average score would've been much lower than a 3. Thank you, Hashim!
I rarely write reviews, but Victor Arogundade at Diversity Travel was extremely responsive to my urgent request to book travel for my colleagues. Victor fulfilled the brief and offered several price options for flights and accommodation within a short timescale which made the process efficient and stress free. Victor’s attention to detail and his telephone manner is excellent and I look forward to working with Victor and Diversity Travel again.
I'm not one to usually leave reviews, but I just had to make an exception for Delfina. She was an absolute gem in helping me with my flight booking through Diversity. Her attention to detail and care really made the experience fantastic! On top of that, she was incredibly patient, professional, and helpful throughout the entire process. Delfina, you rock! Keep up the amazing work!
Diversity team have provided me with the best support whenever I have to book travel and accommodation- which is usually daily! I would like to extend my gratitude to Savannah, Thelise, Christos, Liam, Denise, Melissa and everyone who have been helping me on a daily basis- You all make my day very easy and its always lovely to have a quick chat with you!!
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Diversity Travel is the leading travel management company for the charity, non-profit and NGO communities, providing expert advice and first class service.
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