Review Time
I urgently need to book an airline ticket. Diversity Travel (where I am required to book by my employer) indicates that both one-way, return and 'day later' tickets are no longer available. Though there are still plenty of tickets for all these options available on Skyscanner/Trip etc.
Working with the team at Diversity Travel has been a fantastic experience. They are incredibly efficient and professional, always taking the time to listen to and understand your travel needs. Their service is top-notch, ensuring that every detail is handled with care and precision. You will not be disappointed with their exceptional service and commitment to making your travel experience smooth and enjoyable.
Worst travel agency i’ve ever experienced. My organization has a contract with them so I don’t have a choice but to book flights through them. They don’t offer the most efficient routes. More often than not, I had always done the work for them in finding better options and routes. Flights are always more expensive than they should be. And they respond late. There was one time it took 12 days and a follow-up email before I got a response on a pending flight booking request. I asked for an explanation, but never got any. And for this last flight from Monrovia to Bordeaux I was supposed to take on April 6, 2024 i was escorted out of the airport as I found out they cancelled my return flight. I can forgive little mistakes, but it was traumatizing to be left on your own devices in an unfamiliar territory. I’m still stuck here in Liberia as of writing this review and I haven’t even received any apologies for this terrible mistake made by one of their agents! Unacceptable. The incompetence demonstrated here is next level. Worst travel experience in my more than 10years of flying for work! I would never recommend dealing with this agency.
I 'd like to express our gratitude [on behalf of my colleagues from the University of Northumbria in Newcastle] to Mr Victor Arogundade for his fantastic professional service which is highly appreciated by all of us. Thank you very much, Victor! We wish you and Diversity Travel success! Dr Tetyana Vlasova
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Diversity Travel is the leading travel management company for the charity, non-profit and NGO communities, providing expert advice and first class service.
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