Review Time
UselessI have to use this company for travel expenses, or pay myself and claim back. I give them a try every now and again but the site is useless. Support is too hard to find, or completely non-responsive (try the chat).So I'll go back to pay and reclaim which I can afford to do but many of my colleagues will struggle with.
By far the most awful digital user experience I've had from a professional company in my life. There are so many things wrong with the website I could write a novel about it.Clearly the people who work here aren't attentive, and don't understand the needs of their customers, or haven't even tested the website. It takes me hours and hours sometimes to get things booked. Things break. The website crashes. Form fields don't work. The UX is clunky, doesn't work on mobiles. It's just fantastically frustrating. I absolutely deplore it.
I have to use diversity travel as I book through my company. Even though the company are paying I do not want to rip them off.I went to book a hotel room with breakfast. I could not believe the cost. The room without breakfast was £40 a day cheaper. I contacted the Hotel and their breakfasts are £19. I contacted diversity travel and they said it is agreed by our company to cover admin. No offer to look into it, no offer to try and get a better price just that's what we charge. £21 a day to click a box that says breakfast!!! A total rip off and so unfair to companies. I have booked without breakfast and I will pay the £19 a day for my breakfast.
This is the most frustrating experience I have ever had trying to book a trip. The website freezes at random intervals; every time I select a plane ticket and I try to "Proceed" , it throws an error. I have contacted the support team and they simply tell me to re-start the process again. I've spent almost 2 hours trying to book a single trip with just flight and hotel, and having to re-start each time due to errors. What a nightmare
Until recently we had a contract with Key Travel, who were useless, but after a retendering we have one with Diversity. I’ve just been told that BA don’t have an economy plus fare (they do) and been quoted a fare for a flight at £162 in economy that is €95 in economy basic, €120 in economy plus, and €179 in business on BA website. How do these big travel agents get away with it?
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Diversity Travel is the leading travel management company for the charity, non-profit and NGO communities, providing expert advice and first class service.
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