Review Time
I want to express my sincere gratitude for the outstanding service I received. The representative was incredibly supportive and knowledgeable, promptly answering all my questions. I would rate their service a perfect 10/10—if only I could give more! The showroom also features a wonderful selection of vehicles. Great job, team!
I want to extend my gratitude to the representative at the company. What a caring, helpful, and humorous individual! He is truly an asset to the team. His knowledge and willingness to assist were impressive, promptly answering all my questions via phone and email. I’d give him a perfect 10/10 if I could! The showroom also has a beautiful display with a wide selection of vehicles. Well done, team!
I had a very professional and polite experience dealing with the representatives by phone and in person. They efficiently handled my warranty updates and follow-ups. Living far away, I was relieved to receive such prompt service. I appreciate the complimentary refreshments offered as well.
I purchased a used vehicle from the company, but upon inspection, I noticed several issues that weren’t disclosed. It took weeks for the car to be serviced, and even after that, the quality of the work was not satisfactory. Although the manager tried to assist, the results were still disappointing. I felt the car was in worse condition than when I bought it, leading to my dissatisfaction.
The individual who assisted us with our purchase immediately impressed us with his honesty and helpfulness. Unlike some salespeople, he focused on finding the car that best suited our needs rather than pushing for a sale. When we noticed a lighting issue, he promptly took care of it, fixing it in just 10 minutes. My past experiences with the company for service have always been positive, and this one was no different.
I recently picked up a vehicle and was thoroughly impressed with the service I received. The representative was informative and clearly explained all the financing options and features throughout the process. I highly recommend her for the exceptional service provided.
After purchasing multiple vehicles from the company, I brought one in for warranty repairs, only to be told there was nothing wrong when there clearly was. I sought help from a different dealership, and they resolved the issue quickly. When I expressed my concerns at the showroom, the supervisor was unhelpful. While they excel at selling cars, their repair service and customer support left much to be desired.
I bought a four-year-old car under the impression it was in good condition, but it had significant undisclosed issues. The first service was a letdown, with a hefty repair cost for what should have been a complimentary service. Overall, I was not impressed with the quality of the vehicle or service.
My experience purchasing a vehicle was absolutely fantastic. The representative was straightforward and focused entirely on my needs without any pressure. He was professional yet friendly, making the entire process enjoyable. His commitment to ensuring everything went smoothly was commendable. I'm thrilled with my new car and highly recommend this representative for a seamless buying experience.
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The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.
Since then the Donnelly Group has become the largest family owned motor retailer in Northern Ireland, offering new and used cars and vans, motability, vehicles for business from sister company Donnelly Fleet, and aftersales services to include service plans, parts, accessories and the Donnelly Group Accident Management Programme.
Donnelly Group works with a range of manufacturer partners including Abarth, Alfa Romeo, Citroen, Dacia, Fiat, Fiat Professional, Honda, Jaguar, Land Rover, Mitsubishi, Peugeot, Renault, SEAT, Suzuki, Toyota, Vauxhall, Volkswagen and Volkswagen Commercial Vehicles, as well as offering a range of approved used vehicles of all makes and models from Donnelly Group Motorstore.
With locations across Northern Ireland in Ballymena, Bangor, Belfast, Dungannon, Derry/Londonderry, Enniskillen, Mallusk. Donnelly Group can respond to customer needs quicker and with more convenience than anyone else.See more
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